SMART BRO WIRELESS BROADBAND IS A BIG DISAPPOINTMENT
By Greenlily
This is a rant against Smart Bro Wireless Broadband. But in the spirit of fair-play I would like to make it clear that I have no problem with their services in my Manila office. I’ve been using this ISP for two years now and despite some minor problems, it has been generally good. But their internet service in my residence is a total disaster and this is the reason for this rant. It was a very big mistake when I thought they could give the same good service outside of Manila. I live in San Pedro Laguna and sad to say Smart Bro has totally disappointed me as far as their Wireless Broadband services in my place is concerned.
I decided to subscribe to Smart Bro Wireless Broadband because I have no patience with slow dial up connection. But alas, the high speed connection that I was expecting was never delivered to my home by Smart Bro. We’ve been suffering from Smart Bro’s extremely slow connection for 10 months now. It has never compensated the money I’ve been paying them. We can only get faster internet speed during midnight. Does it mean we have to stay awake till past midnight all the time so that we could get faster internet connection? What kind of Broadband service is this?
Indeed Smart Bro Plan 999 wireless broadband has disappointed me to the hilt. I made a very big mistake in getting their services. I should say this is the worst experience I have ever had as far as internet wireless connection is concerned. It takes forever before a web page is loaded and worse, reporting this problem to their Customer Service Hotline is just as big an ordeal. If they are very poor in internet connection speed they are just as poor in attending to the customers’ phone calls! It also takes forever before they answer the telephone. I could not believe that they are just as bad as their sister company, PLDT in terms of attending to their customers. There were times; I had to just put down the phone for I could no longer bear the wasted time. Imagine the 40 to 50 minutes of continuous ringing but nobody was attending!
One time I was able to successfully get through their customer service hotline after about 45 minutes of waiting. When I was finally able to talk to a customer service representative he has nothing to say but sorry. Sorry is all that he could say and was trying to console me by saying that they are already doing something to solve this long time issue. Well, I was not at all consoled. At any rate, after my complaint they sent people to fix my antenna. For two days, the connection got better but on day three the same problem re-occurred and up to this writing it has not been fixed yet. Out of exasperation, I thought it would be better to terminate their services. So, I dialed their customer service line 672-7277 and patiently waited for 40 minutes before my call was attended by a CSR. I told him about the same problem and my intention to terminate the services. But my head temperature rose to the highest degree when I was told by that CSR that if I opt to pre-terminate the contract, I have to pay the remaining two months to complete the whole year of subscription because my contract with them is for a year. With this I was not able to control myself so that I told the CSR these words "YOU MUST BE STUPID! I'VE BEEN PAYING RELIGIOUSLY FOR SERVICES THAT WERE NEVER DELIVERED TO ME SATISFACTORILY AND YOUR INABILITY TO DELIVER LED ME TO DECIDE ON PRE-TERMINATING BUT NOW YOU ARE TELLING ME I SHOULD PAY FOR THE REMAINING TWO MONTHS!" The CSR was for a while dumfounded and all he could utter was “Ma’am please don’t call me stupid!” My words were indeed too harsh and I felt quite sorry. The man on the other line is only a CSR and he was only repeating what was being fed to him by the Smart Bro Management. But in a way, I thought it was good that I said those strong words so that it could reach the Smart Bro Management in one way or another. Well after my talk to the poor CSR I decided not to waste time calling them again. I knew I have all the rights to dispute this matter but I found it such a waste of time to talk to them again. The best thing is not to pay the monthly bill so that they will cut the services themselves. If they would sue me then I would sue them back.
Comments
How could they even threaten to sue us when we are the ones who have all the reasons to sue them. We are paying them every month for a very unsatisfactory service. It is better to just switch back to dial up for anyway, there is no difference with the speed.
I have a terrible experience with Smart Bro. It crawls so slowly, it almost seems like I'm not connected at all. I've tried different times of the day and different days. Awful. It's basically useless. I need a refund for this one.
Read about my Smart Bro horror stories before you even think about buying a kit! I might just save you money.
Thank you Chris for backing up my experience. We the victims of Smart Bro must speak out so that the others will be saved from experiencing the same trouble. You just as I do, deserve refunds for this.
It's terrible. The customer care representative didn't seem too keen on the refund. I'll give them a call again in a few days. Honestly, it's like Smart is stealing from us if they don't give us the refund.
Yes, they don't care about giving refund. Calling them would mean sacrificing an or more hour before being attended too. Smart Bro is indeed a big disappointment Chris!
Two months and your freebies are still nowhere??? Smart Bro you are really notorious!
Di lang pala talaga iilan ang biktima ng SMARTbro[KEN] anu? I guess somebody or some company have to do something with this shit... Geez!!
Tama ka dyan dapat talaga SMART BRO-KEN ang itawag sa kanila, Nakakainis, sobrang bagal tapos tayo pa sisingilin pag nag pre-terminate ng contract, sila naman itong may problema at di makapagservice ng maayos.
i myself didnt pay my connection for the poor service.. i am really decided not to pay for a service that didnt serve me well. my mom said that smart office sent me a letter for legal action.. i was just wondering if this will block me in immigration if i leave country..anyone has an idea?
No, don't worry their letter will not block you in the immigration. They should rather worry because they are already losing the trust of so many people. You've got to call or go to their office to complain about the poor connection so that they will know the reason why you did not pay them.
Hi All! We understand you have concerns regarding Smart Bro. Please allow us to assist you. You may reach us through the following channels:
1. Facebook - Smart Communications Inc.
2. Twitter - @Smartcares
3. Customer Care Hotline - 02-6727277 or *1888(Smart mobile phone)
Rest assured, immediate assistance will be provided. Thank you.
Smart Communications, Inc. I don't think you can ever be able to assist us if even your Customer Care Hotline can't even deliver the services. Do you know that we have to wait at least an hour before you pick up the phone and answer our concerns and even your CSR's can't even give solutions to our problem? Do you know how precious time is? But why can't you pick up the phone immediately to assure every caller can be promptly attended to? Do you know that more often than not, I had to just hang up instead of waiting over the phone? It is either you don't have enough people to assist your clients or your people are too lazy to do the job. You must admit your service is at its worst. Don't promise assistance because even your assistance is as slow as your broadband and can't solve the problem. Improve your service otherwise you will lose all your subscribers!
im a subcriber of smart bro for more than 2 years..my contract in smartbro is 1 year and i already finish it..and now i switch to globe broadband because of slow connection but i have remaining balance in them..the smartbro sue me if i dont want to pay the remaining balance and the pre-termination fee...do think they will file case against me?!....
The best that you should do is to file a formal complaint in their customer service which explains why you stopped paying the remaining balance. Obviously it is because of slow connection and in reality it was you and not them who was short-changed. It is them that owed you some money in my own opinion because they were not able to deliver the services. Tell them every problem you encountered with their services and why they don't deserve to get paid in full. I have no idea whether they will sue you or not but the fact is this SmartBro should open its eyes to the complaints of its customers for obviously they are already losing many of them.
Hi Greenlily, I guess Mama Sez and I have to be thankful that we hit a snag during the installation of our Smart Bro connection, or else we could be ranting like you now. I recently posted a hub about our experiences in the installation of Smart Bro, Globe WiMax and PLDT myDSL. I linked this hub of yours as an example of poor service experienced by subscribers.
Regards, Papa Sez
i'm living here in a remote barangay in nueva ecija and we're a subscriber to Smartbro for 4 years,and the only problem we had is sometimes the signal is down for a day every year and that's very minimal.Internet speed is not a problem because i always clean my system and it's maintaining a 140-160kbps speed.always scan your system and remove unwanted softwares to get a good speed like me.
AC/DC my computer has no problem it is the SmartBro that has the problem. I know how to maintain my computer. It is very new and I've not even downloaded any additional softwares apart from the basic ones. If you are not having problem with Smartbro then good for you but that does not apply to me.
im using also smartbro and im so dissapointed...smartbro wireless are very slow and sometime the wholeday doesn't have connection, there is an error like "The device has been disconnected or is unavailable"... and im trying so many times to call the customer service but no one can answer... that is so unfair!
Elsa your problem is common among many Smartbro Users. You better give up your subscription. You are wasting your money with Smartbro.
yes, i am also DISAPPOINTED on this smartbro. i bought the kit 2days ago and here i am, haven't enjoyed the said services. the signal in the local cellphone could reach high as the mountain but this usb doesn't work.grrrrr!!!
Even their USB can't deliver? This SmartBro is a big headache!
whew! i thought i'm the only one having problems with smartbro! ang dami pala haha! smartbro sucks! i hate their service! it's just sad that my contract is for two years, i still have like over a year to endure smartbro's f*cking service! but hell, i will pre-terminate the contract! i don't want to put to waste the money that i'm paying them every month. and i'm also advertising to my friends how bad the smartbro service is so that they won't make the mistake of subscribing to this so called "smartbro-ken". as in, my connection is always broken.
it is true that there service is very slow and often the connection is broken and they would expect you to call just to inform them of them
I have experienced the same problem of what all you guys were telling here , and I almost given up, but I still never left subscribing smartbro, and now I have the fastest speed I guess this time, when infact my location is very remote, and presently here in Bukidnon, far from with satellite. It's a matter of talking and telling them what is really your problem, and I can assure you they fixed your line n the best they can do.. Until now I am still a smartbro subscriber...I remain my trust to my server until this time..
How many talking with them would I do for them to fix the problem? I even went directly to their office and I was promise a technical visit. But no technical visit ever came. I have no patience with poor service. I have better options so why would I stay with them?
im smartbro user since nov 2009 and i sign 2 years contract then last april 2010 i often experience loose of connection and very slow so i always call costumer service to fix it and they always said i need to wait 24 hours before they do action,after a week they still dint fix the problem so i decided to change my house and location and i tell to them to cut my connection then iwould pay the 1 month which i been use but they ddint allowed me to cut my connection they say i must finish my 2 years contract,so i left my previous house wihtout any disconnecting my net and untill my friend tell to me that i still recieving my bill, now im worried if i dint pay them does smart can sue me and black listed me in the nbi or other government list untill i dint pay them plz answer me wat should i better do
Many users I know did not finish subscription with them due to poor service and yes just like you they still receive bills. I know one neighbor who stopped paying and Smart just kept sending bill to him but he just kept ignoring. He did not get sued for that.
thanks alot for the advise, a while ago smart call me again and ask me to pay my bill, and i tell to them my situition why dint use that connection,coz of the very poor connection they provide they said i must report that to there costumer service so many time so they can send contractor who can fix the problem,naku problemado na talaga ako panay ang tawag sakin ng smart para bayaran ung bill im afraid what if someday they file me a case or black listed me in the nbi
Even if you have contract with them if they are not delivering the service properly, it is but fair not to pay them at all. In fact it is the customer who should rather sue them.
hi anyone can help me grabe apektado talaga ako sa smartbro ko kasi last aug.nagpakabit ako ng smartbro then last nov lumipat kami ng house nagbayad ako ng relocation fee at inilipat naman nila ang connection ko.ang bagal ng signal at wala akong natatanggap na bill kada buwan at after two months pinutulan nila ako. kahit wala naman silang binibigay na bill.so ive decided na di ko nalang bayaran since wala naman ako bill at alam naman nila ang adress ko. but now my letter ako from thier lawyer kakasuhan daw nila ako. dahil di ako nag bayad at babayaran ko daw ung termination fee na ang laki laki..palagay nyo makakasuhan ba nila ako eh sila tong nagpabaya sa trabaho nila.
Sulatan mo din sila at sabihin mo lahat ang kapalpakan nila. Sabihin mo lahat ang dahilan bakit di ka nakabayad. Obviously it was their fault so why will be afraid. Labanan mo sila.
You are right! Sadly we renewed again for 2 years. Because we have no choice, but before that I've been trying to switch on Glode Broadband but they didn't had an 10 to 30 day Trial basis anymore, thats why. This 999 Broadband should be only 300 pesos a month because of its Dial-Up unlimited speed, you've read that? Its Dial-up unlimited speed. And yes its only midnight when it has good connection, thats totally unfair its almost you are not using it because you can't stay up late at midnight. Smatbro is one of the Philippines Worst Company, damn in other countries they're regular broadband is 3x faster.
http://www.bukisa.com/articles/332605_smart-bro-wi This is another article against Smart Bro. I think we should rally against Smart Bro Wireless Broadband. Calling all victims of Smart Bro.
This is also the problem with a corporate account, these guys are a joke.We are supposed to have 2mbps but when we do a speed test it never reaches o.80kbps but when you call THE HOTLINE the agents are scripted as what to say.We ping the ip we ping the gateway and the problems are there, but Smart never accept any accountability.Check you cables "checked and replaced" check your computers "checked all OK" check you router "checked even replaced with a new one" check for obstructions from the antenna to the base station "checked and trees cut down" and so on, these people have no idea they come up with many excuses but never is the problem with any of their equipment.How much longer can this company get away with this, in any other country smart would be brought to justice and fined millions of $ for a very poor service. Complain to anyone and smart will pay them off to hide the complaints.It's time filipino's stood together and make the rich fat cats understand they can't treat customers like this..Look out for the smart bro facebook and log in and hopefully someone somewhere will start to take notice if we can get enough people complaining.
Well to me the best way is to boycott SmartBro.
smartbro?just a hell!!
they are ningas kugon!!
at my first exp with smartbro,i really like the service(no problems)
but now after they upgraded it to 1mbps, im very disappointed with the services they give to me..!!
6am-9am 600+kbps(2wire.com based) but 12pm onwards hell!! 60kbps,100kbps no touching of 200kbps...they are always telling me sorry sir for that..we will do an adjustment...but now?where is the adjustment?no changes made!!!still having the problem till now...so for now while my mom is not yet departing,we are planning to switch to pldt bundle plans 1299 per month including the telephone...hope to have their good service..:)
hi! can somebody help me with my problem? my problem is
that my smartbro always says "no device" how can i solve this??
Hey guys, i know how you feel, i'm having hard time too with my connection kasi it is as slow as a dial-up connection to think that what they offer is Smart Wimax. I've also gone to a lot of stages from calling every now and then with their hotlines, during the same procedure as they told you and wait for 24hours for any changes, i also requested for disconnected and they wont, they'll say that you have to pay the lock in perion. With regards to this, i went directly to NTC to look over my - our situation since we only want fair and quality service sa binabayad natin. Di naman tayo papadisconnect kung maganda yung connection right?
I have talk to the NTC and they told me that they will look into it. So i suggest, be also fair sa mga call center agents kasi taga sagot lang sila ng mga tawag at referral lang to technical support ang ginagawa nila.
Today i'm going to wireless center again to check kung they will still insist the unjust lock in period fee.
I'll update you with the NTC's reply. Bye!
As i posted before, the NTC well responded to my request. I went to Smart Wireless Center and brought the wimax equipment with me, i listed and printed all the reports i've made in their smart hotlines and submitted to them (smart wireless), of couse i didn't told the customer service in smart that before i came there i already sent a letter to the ntc regarding my status. I was calm and explained to them the real problem, they took the equipment and check all the listed reports i submitted from their database and then they told me that they will inform me within the week if the disconnection will be approved from the main office of smart.
After two days i received a call from smart customer center and told me that they received a letter from NTC telling them to approve my disconnection request and i confirm to smart that yes i made a letter to the ntc regarding to my complain on their service. Smart customer service then told me that YES they will approved the disconnection immediately. After the call, about few seconds i received text messages from smart customer service - a confirmation that they finally approved the discnnection of my account plus i will have a rebate.
It was such a big relief! so guys, i guess before we throw ugly curses and explosive tantrums mas maganda kung tayo mismo gumawa rin ng tamang paraan. I suggest, na lista nyo lahat nun mga reports na ginawa nyong tawag with it report account number, print screen the speedtest na ginawa nyo as a proof that di talaga na-aabot ng smart ang pinangako nilang speed service. As much as possible kahit mahirap, still be nice to the customer care- tao din mga yan. If your request for disconnection is denied for 3rd time, then write to the NTC, submit the reports you've done and explain to them your smart heartaches.
It works for me... goodluck!
Hi guys. I'm a Bayantel subscriber. Let me tell you that I'm very happy with my Internet connection. AND, when I do have to call their customer support, I usually wait less than five minutes. This is so different from PLDT / Smart support which takes about an hour per call. You think being the biggest telecom company, they can hire more CSRs.
Moved here to lucena city several months ago and I've been using smart bro back in manila(w/c is not that good either)and i just read the reason for the slow connection is that broadbands share IP addresses(or wot i thought i read!?) And just found out that my IP add here in Lucena City,Quezon Prov. is in Cavite city(w/c is like several miles away! F'saterisk'CK! god help us!) can't switch to globe tatoo 'coz i dont have the money(just a student minus the 'ENT'! get it!?) been saving enough(and planned to sell my laptop! really!? for a dongle!? w/c is sooooo pointless! I KNOoooW! hehe!) and already tried tatoo on my laptop w/c is eF'fing A-HELL-LOT-FASTER-LIKE-OVER-A-HUNDRED-TIMES-AND-MORE than Smart bro(ken)!...so I just want to say to SMART BRO(BOoHoo) FEW MORE GEES AND ITS BUHBYE TO YOU SMART BROKEN AND HELLO TATTOO(FASTER INERNET here i come woohoo!)....
and to other smart bro(booHoo) users don't eF'fing waste your time BCOZ Smart Bro WONT BE FIXED ANYTIME SOON(OR EVER!) IT'LL LIVE UP TO IT'S NICKNAME SMART BROKEN, AND BROKEN IT SHALL FOREVER BE...
F'asterisk'CK YOU SMART BRO, F'asterisk'CK YOU SMART,F'asterisk'CK YOU SMART BRO COMMERCILA THAT FOOLED ME!, F'asterisk'CK YOU 0.00KBPS, F'asterisk'CK YOU 'PAGE CANNOT BE DISPLAY' PAGE, F'asterisk'CK YOU UNLISURF 200,
F'asterisk'CK YOU BLUE GPS LIGTH(HATE IT WHEN IT HAPPENS)
F'asterisk'CK YOU UNRELIABLE 3G/HSDPA,
F'asterisk'CK YOU ?1515
SMART BRO USERS DO YOURSELVES A FAVOR, WHEN A OPPURTUNITY RISES, SWITCH! AND BURN YOUR SMART BRO DONGLE(HAHAHA 'EVIL LAUGH')
dismas, you're F'asterisk'CKin' crazy ..
...yeah smart-broken tlga..ka bagal at mawala2 un net connection..unlimited raw pero limited pla kc pag saturday and sunday wlang net connection d2...hay sana matapos na ang contract para palitan n2.....grrrrr
nakakainis talaga ang smart bro
Wow! What an inconvenience Smart Bro is! false advertising that it would be 1-2mbps?? umm, when did that happen? For always it was the other way around... -1 to -2mbps! Now that's a hell of a connection! Sue their faces!
so why is this all talk? are there no lawyers to sue? we pay for a service and they do NOT provide it. why dont the ppl here force them to fix it. I wish a lawyer would contact me to sue them as a victim.
HI I NEED UR ADVISE NOW I BEEN WRITEN HERE 3 MONTHS AGO ABOUT MY CONNECTION,I IDNT FINISH MY 2 YEARS CONTRACT AT SMART BRO COZ ITS SO SLOW AND I ASK THEM TO CUT IT BUT THEY DINT CUT IT SO I LET THE BILL CAMES IN MY HOUSE AND IGNORE IT BUT NOT I RECIVE A SUBPENA FROM ATTORNEY AND ASKING ME TO PAY MY BILL BUT I DNT USE THAT CONNECTION IF I DIDNT PAY THAT WAT WOULD HAPPEN TO ME TO THEY WOULD BLOCK ME TO THE NBI LIST OR OTHR GOVERNMENT AGENCY LIKE DPF OR OTHER IMIGRATION I AM AFRAID BECOUSE I DONT HAVE BECOUSE OF THAT THEY WOULD BLOCK ME AT UN PA MAGIGING DAHILAN PARA DI AKO MAKA ALIS NG BANSA HELP ME PLZ I DONT WANT TO PAY COZ I DIDNT USE THAT CONNECTION
Is it true? that smart bro will sue me if i don't pay the pre termination fee?
I have no problem in wireless connection when I was in Cubao QC however since I need to leave the country back then, I need to terminate my service in w/c I know I have signed only a 1 yr contract. As I got the 1st CSR over the phone (that's after waiting almost 2hrs sa phone.. so terrible service whew!! SMART tama na ang pagtitipid ng CSR at sobrang pagpapayaman!), he told me i just need to pay this last month Nov 2010 to end the contract. Then i went to cubao wireless center to pay and was surprisingly informed that their computer record was showing that i have 2 yrs contract. Ofcourse all they can say is sorry for the misinformation. Ive asked them to retrieve my hardcopy contract to prove that i signed only a yr subscription yet they said they couldnt find my papers! Hence to terminate the service is to pay the remaining days of 2 yr contract or pass the service to people who can pay it as they offered. Nawalan na ako ng gana sa SMART.. I stop being a good payer for I dont care anymore anyways im out of the country nah..all I can say please improve your..
-poor records system
-poor customer service
-poor connection sa ibang subscribers!! for people deserves to get what they pay for!
I’ve been a subscriber for more than a year now, paying my bills monthly. But I have not been satisfied with their service.
Overall
There are no connections for certain days. Having inconsistent connections. Customer Support always says there is an antenna problem. Contractors will come to fix connection. Connection will be fine for certain period then go back to old ugly state. Support Group is not giving feedbacks also while I’m always waiting in wonder, customer service representatives keeps on saying to wait for support group feedbacks but no text or call received.
The several months of subscription with them is an ugly experience. These latest months were really terrible.
December 2010
Many times I’ve been disconnected and don’t have connections for consistent days. When contractors came, they’re asking for Php600 for the tube to be added. Contractor gave contact number whenever I decided to add the tube. I noticed that they didn’t use any tube yet for my broadband and I am aware that one customer is entitled to one free tube. I called technical support, indeed I am entitled to one free tube. They requested for new schedule for me. Yet, no contractors showing on the right schedules. The latter of the month period, I got no connections for more than a week. The good thing they gave me rebate but that is too small to what I have lost during those days that I don’t have connections.
January 2011
First week of the month, no connection. Last week of the month, no connection. I requested for relocation. Got relocation hassles. Upon applying, smart center representative said that the complete process will only take 3 days “Today or Tomorrow I will receive a schedule feedback.” First day, I got no feedback. Second day, I called, smart wireless center number, the number will first ring then give me busy notice. I called technical support, first reason. Waiting for Support Group feedback since there’s still unclosed technical issue (December issue when it’s end of January already). I called the next morning, second reason: call back again since no support group yet, call during office hours. I called again, third reason: go back to Smart Wireless Center and ask for schedule. Contractors reported that account relocation is activated when they did not relocate the broadband connection yet. No schedule stated yet. Go back to Smart Wireless Center. No connections for a week before I requested relocation, until now no connection and they have so many reasons. I’m on my way to smart wireless now. See the hassles.
Im Paying 1500PHP for this weroam. i never satisfied with the service. cant even load speedtest.net, it keeps the page loading, when you refresh, it takes again another 5 minutes to wait until the page hang. upon checking the transport rate from the weroam app it says 0.07kbps and the receive rate is sometimes 0.00kbps considering there were page that is still loading.
how come that the activity stops if the page is still not completely loaded.
that makes me HB all Times i'm browsing LOL!
Im Paying 1500PHP for this weroam. i never satisfied with the service. cant even load speedtest.net, it keeps the page loading, when you refresh, it takes again another 5 minutes to wait until the page hang. upon checking the transport rate from the weroam app it says 0.07kbps and the receive rate is sometimes 0.00kbps considering there were page that is still loading.
how come that the activity stops if the page is still not completely loaded.
that makes me HB all Times i'm browsing LOL!
Ni Hndi nga ako makapaglaro ng Poker sa Smartbro E!
How bad is this stup*d Weroam? i cant even play youtube videos? when i click the video link it freeze there! my god! and look at the page, it has no indication of improvement even when you refresh and refresh! when you just leave it there and wait to buffer, not at all.. this is Fu8ck...in bulllllsheee..it!! get looooooooost huh!!
i really hate this smartbro plan 990 if i knew it is worse than other network provider i should've settle with my plug-it wireless but none the less i wish they could updgrade the system coz its unuseful if they continue this kind of service..i'm honestly using smart since its started and this internet thing should've been given much priority since its now fast growing networking world today...
..hey do i get sued or worst, imprisoned for not paying my bill because the last 2 months of the bill that was sent to us, that's when the time our computer is broken. Then i went to a smart wireless center, and they told me that i still have to pay that remaining balances, plus a termination fee. Then we just ignored that bec that time we really have no computer and that temporary termination fee,is really a burden. So,just the other day i receive a letter from their legal team asking me to pay 3k+(2 mos balance+ another fee). Does anyone here have the same experience? any advice? thanks
will someone please answer my question...thx
comment ko lang sa mga gusto magpakabit ng smart bro.. bukod sa paputol putol na connection, mabagal din madalas yang ang na experince ko at meron pang pinaka malala.. nung nawalang ako ng connection sabi nung mga pumuntang gagawa taasan daw yung antena dapat daw bumili kami ng tubo sa kanila, eh sa buong lugar namin samin na yung pinakamataas.. yung mga katabi namin almost 3rd floor lang ng bahay ok na. eh yung sakin 6 floor na kulang pa daw?!! nag offer pa pag sa smart ako bibili 700 daw pero pag sa kanila 500.. naghinala na ako na piniperahan kami baka hinde nmn need yung extension nasa 4th flor na ng bahay kulang pa din.. ginawako bumili ako ng sarili.. sabi kulang pa daw.. bumili ako ng mas mataas at malaki ayun sobra nmn daw!! ano ba talga!! tapos ok na may connection na.. kinabukasan nawala nanaman, tumawag ako ulet inaayos naman daw yung base station wait daw ako 24 hours.. take note January 21 pa ako walang connection anong petsa na ngayon feb 17.. more than 15 calls na nagawa ko.. paulit ulit ang sagot nakakapagod na.. tapos request ako ng disconnection sabi 2000 daw babayaran ko.. eh wala nga akong connection tapos magbabayad ako?? pag hinde ko binayaran tuloy tuloy pa daw.. tama ba yun?? badtrip dba.. ayun share lang.. naglabas lang ng sama ng loob!!
@galit! tapos mo na ba ung lock-in period mo?
lalong makulit sila ngayon.. tatawag sa phone mo pag may overdue ka na bill, then pag sagot mo machine kakausap sayo.. what on earth is that! para kang tanga na sasagot.. tapos pakikingan mo machine!
I live in a dorm in De La Salle...When I first bought it, ok nmn sya kaso these past few months, wla na ang bagal na tlga....gamer ako so nakakabad3p tlga pag gnun kase kailangan ko pang pumunta ng mineski para maglaro kahit na may internet ako....so un lng :P
I live in a dorm in De La Salle...When I first bought it, ok nmn sya kaso these past few months, wla na ang bagal na tlga....gamer ako so nakakabad3p tlga pag gnun kase kailangan ko pang pumunta ng mineski para maglaro kahit na may internet ako....so un lng :P
hi to all. ask ko lang po meron na bang nakasuhan talaga galing sa SMARTBRO? kasi sabi ng lawfirm nila obligasyon ko raw na magbayad sa SMARTBRO, eh wla nmn magandang connection naibigay ng SMARTBRO dito sa area ko. tapos ang tinig pa ng taga lawfirm parang astig parang nangtakot ng tao. indi ko makasagot. wla nlng akong imik. wala tayong hustisya dito sa SMARTBRO!!! please reply naman jan kung sino may alam kung meron ba talagang nakakasuhan sa SMARTBRO. tanxss :)
hoy smartbro magpakatino kayo! garapal nyo ha! putang ina nyo!! ang dali lng sa inyo maningil sa amin ng bayad! hindi kayo patas! hindi nga nga gingamit tapos pababayarin niyo ang customer niyo sa remaining months! anak ka ng teteng!!!!!!! yung kontrata nyo style bulok! ungas kayong lahat taga smart! kayo pa ang may lakas loob na maningil sa amin! e hindi nga maganda serbisyo niyo! sa tingin niyo kaya SMARTBRO!!! KUNG MAGANDA PA ANG SERBISYO NA IBIGAY NIYO SA TINGIN NYO MARAMING BANG CUSTOMER NINYO NA MAGKAGANITO!!!! PUTANG INA NYO! DAPAT E BAN NATONG SMART! MAGNANAKAW NG PERA SA CUSTOMER TAPOS PARANG TINATAKOT TAYO . THEY WILL SUE US! GARAPAL TALAGA KAYO! SAAN ANG JUSTICCE DUN! HA!!!!!!!!!!! MAGREASON OUT NGA KAYO NG VALIDO! TAGA SMART!!! DAPAT PASUBUGIN NA YAN LAHAT B.T.S NILA!!! SANA BOMBAHIN NA YAN NG MGA REBELDE MGA B.T.S NILA! PUTANG INA TALAGA!!!!!!!!!!!!!!!!!!! HOY! SMART WAG KAYONG MANANAKOT SA AMIN NA U WILL SUE US!!!!!!!! BULLSHIT NYO HA!!! MAY PA LAWFIRM PA KAYONG GAGAMITIN!!!!!! BULLSHIT KAYO! SMART MANAGEMENT MAGING PATAS NAMN KAYO! PINAHIRAPAN NIYO MGA TAONG BAYAN! MAHIRAP NA NGA ANG TAO! PAGAGAPANGIN NYO! PIPILITIN NYO PANG PABABAYARIN SA SERBISYO NINYO NA HINDI NMAN NAMIN NAGAMIT! UNSATISFACTORY TALAGA SERBISYO NIYO!!!!!!!
just use this DTI complaint form...i think this company should learn something from their consumer
Is it true na pag hindi ko na settle yung account eh, magkaka problema ko sa NBI ko? nasira kc ang pc ko, so hindi ko na nabayaran yung bills ko. kahit na hindi ko nagagmit nagpapadala parin sila skin ng bills.. ang laki laki ng sinisgil nila skin. 2yrs ang contract ko.. 4months ko lng nagamit yun.. what to do? please help
hi.. i did not pay my smartbro plug in kit for almost 6months already and they on calling and texting me that i should pay my bill.. and there's an atty. involve already.. is it possible that they will file a case in me? i dont want to waste my money paying it cause it's just a waste.. and bagal2x na kasi and i decided to switch in globelines//
WALANG MAKASAGOT KUNG MY NAKASUHAN NA NGA .. IBIG SABIHIN WALA.. KASALANAN NMAN NILA KUNG BKET AYAW NA NTN NG SERBISYO NILA E !
Having problems with my connection for 3 days already. At around 12MN, my internet connection goes down. It comes back at around 9AM in the morning.... No announcements or any "technical upgrades"/"technical problems" were made known to me. Tsk. Tsk. This is what we get for being good customers... Been thinking about changing providers....
after experiencing the odd downtimes, now the connection altogether is frustratingly slow
after not paying my account in smartbro for 3mos, the customer service was continuously reminding me of my bills..letters were also delivered. and just yesterday i was advised by their lawyer to settle my account to avoid further inconveniences..until just this morning he called and sent me a msg. para sa akin bat ako matatakot eh may depensa naman ako? lalo di ako nag iisa? dapat ireport to sa tv eh para lahat maalarma sa pinagagawa nila..dati na ako buwisit na buwisit sa kanila matapos kong nagbyad ng isang taon mahigit ay wala man lang sila naiibibigay na magandang serbisyo sa akin..tapos nong di na ako nagbayad nambubuwisit na naman sila..dati 1yr lg contract nila tas 2yrs na ngyn.. Nong una palang nagreklamo na ako sa kanila, di nila pinakinggan side ko..ngyn MANIGAS KAYO DI KO NA KAYA PINAGAGAWA NYO PANLOLOKO>TOTAL KAPALAN LG NAMAN TO>>MAS MATINDI AKO SA INYO>>BUWISIT!
Try to sue me and I will sue you back smartbro.. BUWISIT!
THE 1987 CONSTITUTION OF THE REPUBLIC OF THE PHILIPPINES
ARTICLE III
Bill of Rights
SEC. 20.
No person shall be imprisoned for debt or non-payment of a poll tax.
Kahit ilan pang sulat ng pagbabanta galing sa ISP's natin, walang makukulong! maaari lng taung mblacklist sa CMAP or Credit Management Association of the Philippines!Ibig sabihin di na tayo pauutangin ng mga negosyong member ng CMAP.
hi all .
check nyo sana muna ung location nyo at kung ano ang maaapekto nito sa inyo . dahil nag aask po ung facilitator kung sure ba kau sa location nyo at nandun po un sa contract and mga kasunduan
gamit mo kau reflector ...
tsk3x !!
mahigit na 2 months na wala kaming connection beetween 7am to 9:30pm kumausap na ako ng supervisor nila kala ko mag kakaroon na pag asa na maayos pero nagkamali ako paasahin kang mag return call wlang naman tawag nadarating... inakyat ko na ang reklamo sa manager ang sabi ng agent wait lang daw nirereview nila ung history ng complaints ko after 1 hour nag pagaantay ibaba ko daw ang phone at tatawgan ako ng manager within 10min... dumaan na ang 30min walang tawag mula sa manager, then tumawag uli ako at I demand makausap ang manager at ang sabi ng agent di raw possible makusp ngaun kc nasa meeting si manager.... what kind of service ang aasahan mo sa smart kung mismong manager walang concern sa customer. napaka incompetent mula manager hanggan agent walang kang aasahan... manager na wlang isang salita. magresign na kayo kung ganyang ang serbisyo nyo...
sang ayun ako napaka walang kwenta ng sebisyo ng smart bro very poor services indeed on top of that laging delay magpadala ng billing statements!!
i had to have our smartbro cut kc it almost cost me my job.i was under the impression n more than 1mb yung internet plan ko, and when i visited their local office in batangas , they even brag n up to 2mb actually yung plan but sad to say, im not even reachin 320kb usually asa 220 or lower yung speed ko.im doing homebased job so i rly need a fast net.after a week, my boss demanded for me to change internet provider coz if not he will be forced to terminate me.i tried getting help from them, and what did i get?nada.at first i was hopeful coz the customer care in their office offered a tech visit. i was advsed n within 24-48hours, but after 3 days wala p rin, and kung d p ko tumawag s useless nlang hotline, d ko malaman n , they dnt even have a plan to do a tech visit kc wala nmn dw problema s signal nla , i have spoke to several of their reps, each of them told me what i already know, mam mabagal nga po ang net nyo.everytime tatawag ako il be ask to do the same thing and wwe were able to establish 2 facts, walang problem ang pc and mabagal tlg ang net.since we have already done the same thing everytime tatawag ako, and plus the fact n im losing money everyday n hnd ako nkkreport s work, i told them i rly need a technician and right now thats the only option il accept.i told them if they cant give me that, dont bother calling kc nkk fed up n tlg.they didnt gve me a callback so clearly, they rly dont care.simple lng nmn yung request and reasonable nmn.so finally i gave up and opt for globe wimax.1mb lng yung plan ko but so far this is rly way better than smart.yung speed ko is within what im paying for.
pwede ba tlga taung ipakulong ng smart bro? ive tried to cancel my contract with them pero patuloy pa rin ang text nila na they will take legal action. nakakainis na tlga. may nakulong na ba dahil dito??
Kung pupunta po ba ako sa smartbro para magreklamo eh dun din sa lugar kung saan ako nag apply ng connection? which is SM.
Wala lang yan sa prob ko sa smartbro... January and feb 2011 twice every week walang net.. from that time ok pa sa akin..pasensya lang muna kme coz atleast minsan me net pa nmn.... not until pagdating ng march the whole month of march wala kmeng net then pasensya muna kme then tumawag kme sa hotline number nila and sinabi nmin prob nmin about sa connection nmin. So sinabi nila na sorry and they will try to fix it. ok lang sa amin as long maayos nila.. sabi nila wala daw mkaka-ayos sa net nmin or walang makakapunta sa bahay nmin pra umayos daw kasi full daw ung schedule nila that week so sinabi nila wait daw kami for 1week pupunta daw sa bahay nmin ung mag-aayos ng signal.after 1 week ne anino ng mg-aayos walang dumating sa bahay.. we waited 1 1/2 week sa tawag nila or ano pa.. ni anino ng mag-aayos wala! after that weeks nasira ung motherboard ng computer nmin.that time i was thinking na ipaputol nlng ung net kasi anong gagawin nmin sa net kung wala nmn kmeng computer. last april 21 tumawag ang smart saying about our bills na babayaran na puputolan n daw kme so sinabe ko ung concerns ko about sa sitwasyon ko and i want my connection be cut off kasi nga after 1 month pa ma aayos ung computer nmin sayang nmn kung babayaran nmin and month na un.and i told them na wala kmeng net noong march kya i want muna e cut off ung connection. last last week panay tawag nila and text saying about my bill and etc. that time medyo nagalit na tlga ako kasi ngpapadaramdam na sila pag-di tayo ngbabayad,, pero nong nghintay kame sa serbisyo nila di sila dumating! na ung prob lang nmn ng connection nmin ay ayosin lang ung signal sa bobong nmin.. mahirap ba un gawin.. kung pwede lang sana akong nlng aakyan doon hay!! yoko nmn e risks ung buhay ko sa pag-akyan doon. hay... un! ngaun binayaran ko nlng un 2 months na bill.. hihintayin ko nlng matapos ung contract nmin sa kanila.. till now wala parin kmeng internet...
hi all,
at first i was okay with smartbro. mabilis yung internet connection. madalas din may palpak sila like mali2 yung bills ko pero ok lang at naayos naman. basta ok connection ko ok sakin. but after ng 1 year contract ko, inalok nila sakin yung promo na bill rebate. 2 years contract uli kapag inavail ko. kinuha ko sya kase wala naman ako gano choice sa lugar namin. either globe wimax or smartbro. kinuha ko un promo dahil nga ok naman connection ko dati. (WALA AKONG HARDCOPY NA CONTRACT, i didn't sign anything. sa phone lang kami nagu-sap na kukuhain ko yun bill rebate promo. SAME PLAN, lower bill lang) ngayon, pagkastart nung bill rebate, bumagal din connection ko. as in un speedtest result ko: PING = 312ms DOWNLOAD=0.05mbps UPLOAD=0.16 mbps
i called them many times and sabi may problem sa base station. for many weeks ganun ng ganun. sa kakatawag ko din, at sa lahat ng tests na ginawa, malinaw na wala problem sa PC. All they could say was "ay oo nga po ang bagal" and iffoforwars sa support group, sa supervisor at kung kanino pa mas mataas na ipapasa. home based ang trabaho ko, wala ko magawa dahil sa bagal ng net ko. i am from batangas, stay at home mom and more than 1 hour ang byahe ko sa pinakamalapit na wireless center.
gusto ko sana icancel na yun subscrition but syempre pinipilit nila bayaran ko yung 2 years. what can i do? galit na talaga ako. :(
hi all,
at first i was okay with smartbro. mabilis yung internet connection. madalas din may palpak sila like mali2 yung bills ko pero ok lang at naayos naman. basta ok connection ko ok sakin. but after ng 1 year contract ko, inalok nila sakin yung promo na bill rebate. 2 years contract uli kapag inavail ko. kinuha ko sya kase wala naman ako gano choice sa lugar namin. either globe wimax or smartbro. kinuha ko un promo dahil nga ok naman connection ko dati. (WALA AKONG HARDCOPY NA CONTRACT, i didn't sign anything. sa phone lang kami nagu-sap na kukuhain ko yun bill rebate promo. SAME PLAN, lower bill lang) ngayon, pagkastart nung bill rebate, bumagal din connection ko. as in un speedtest result ko: PING = 312ms DOWNLOAD=0.05mbps UPLOAD=0.16 mbps
i called them many times and sabi may problem sa base station. for many weeks ganun ng ganun. sa kakatawag ko din, at sa lahat ng tests na ginawa, malinaw na wala problem sa PC. All they could say was "ay oo nga po ang bagal" and iffoforwars sa support group, sa supervisor at kung kanino pa mas mataas na ipapasa. home based ang trabaho ko, wala ko magawa dahil sa bagal ng net ko. i am from batangas, stay at home mom and more than 1 hour ang byahe ko sa pinakamalapit na wireless center.
gusto ko sana icancel na yun subscrition but syempre pinipilit nila bayaran ko yung 2 years. what can i do? galit na talaga ako. :(
disappointed na rin ako sa service ng smartbro. ok yung connection ko noon pero tila yata bumagal na ngayon. lumalakas lng ang connection tuwing midnight hanggang umaga. kailangan ko pa bang gumising ng madaling araw para mag OL?? sayang lng pera ko sa kakabayad wala namang napapala. Smart should take actions about these problems.
What is this?!! even it's midnight, my connection is still slow? the problem's getting worse. KAINIS!!
kahit nga gabi 2am na paputol-putol parin ang net, lokohan nato
im using smartbro dati for one year,,,after that i have no choice but to get another 2 years contract para tuloy tuloy mahirap kasi magpalit ng connection and mostly kulang time,,,na experience ko rin yung mga sometimes wala talaga or mahina connection..,3 months pa lang ako dito sa 2 years contract,,we decided na ipaputol yung smartbro kasi lilipat kami ng bahay and ayoko na rin ng services nila kasi im not satisfied,,tumawag ako sa kanila para ipaputol yung smartbro ko,,then sabi kelangan ko raw bayaran yung buong contract???anu sila sinuswerte?so pinabayaan ko na lang at lumipat kami ng bahay..then after 3 months sinisingil kami ng bills 3k,,bakit naman ako magbabayad e tumawag na nga ako sa kanila na papaputol ko kasi lilipat kami haus..,ngayun nagtex sila me kasama pang law firm daw i settle daw yung accounts,,15k yung contract..my god!why would i pay for something na di ko naman pinakinabangan at all!they will take legal action for this daw..asan ang justice dun,,nananakot pa sila!!!
putragisss! yang smartbro plug it na yan! mahina na nga yung connection at putol2x pa! eh pababayarin ka pa! peste na man to oh!
after a few minutes putol na namn ang connection tapoz advice ng kanilang techincal support irestart lng daw ang computer..tang ina nman o! evry few minutes na madisconnect restart ka ng restart ng computer..nasira na tuloy computer ko! ggrrrrrrrrrr! tapos pababyarin ka eh pagkabili ko nga ng kit nila ganon na ang nangyari, pagkatapos ng isang lingo di ko na ginamit yung kit nila..
now that i know na di lang pala ako ang biktima ng pananakot ng smartbro na yan,,,theres no reason for me to be bothered..,if they sue me ill sue them back for causing my mom a panic attack...im paying them monthly they gave me poor connection..,now that i wanna get out of their services theyll sue me..,wheres the justice there?
I pay my monthly bills faithfully every month eventhough i'm not satisfied w/ the services given by smartbro. But same w/ u guys, i could no longer remain faithful w/ their unfaithfulness so i decide to stop paying. Did u get the point? Now i'm receiving.. . SHLD I CALL IT "THREATS?" from their lawyers. At first i was confused or maybe afraid but now that I know that i am not alone in this. MARAMI NA PALA TAYONG "VICTIMS" ni bro. . SO LET'S UNITE BY NOT PAYING SMARTBRO FOR UNRENDERED SERVICES. . RODEO!!!
Hi all!
I am just a new subscriber of smartbro for four months now. And really I am disappointed with the connection. For the first 1-2 months, the connection was fast and good. However, lately, nagslow na siya and lagi kaming walang net. Either morning lang kami may connection, or gabi lang. And madalas walang connection at all. If meron naman connection, sobrang unstable and sobrang bagal. Haven't called and filed a formal complaint with SmartBro. I was thinking to cut my subscription with them. Siguro if they want us to pay for their services, maybe they should first provide the services that they promised to provide. I don't think they will really sue us, kasi mas mahal pa ung ibabayad nila sa lawyer and other fees sa balances natin sa kanila. The costs would just outweigh the benefits.
mga taga globe mga to sigurado
hay naku! lahat ng sinabi nila totoo last feb,2011 kami nagpakabit ng smartbro 1st 1 month walang problem ung net namin malakas ciya kaya ng 15 units of pc after 1 month nagkaroon na ng problema mabagal na ung net namin hangang ngaun mabagal parin.....hay naku smartbro kilan kaya lalakas ung net nyo.....magawan nyo ba ng paraan para bumalik naman ang tiwala sa mga costumers nyo....
yeah i have the same problem. i got a 2-year lock-in period with smart, and today is my 1st-year anniversary with the smart fucking broadband. I still have 1 more year to go.
Customer agents are so useless. Why SBI hired them anyway? they cant even lift the fucking phone to answer it when i call! it takes forever! and the connection??? it's hell. So i decided to stopped paying bills (since february). I still receive monthly bills (which i regularly ignore) and just today i got another one that says "NOTICE OF DISCONNECTION" F.Y.
i have no plans of paying this crap anymore. SBI is a big fool, a cheater and a scammer.
give me a good service first before i pay these bills.
Putang inang SMART BRO yan,whoooo,,, grabing palpak ang bagal na ng net nawawalan pako ng net.tumawag ako gamit ang service reference ng account ng mother ko hindi maka connect ang sabi ng operator have some technical enhancement kaya di ako maka contact ,ginamit ko account ko paramakausap sila,tapos nagpa speed test ang sabi nila ok naman daw bilis,tang ina may ok ba na pag nag open ka ng mozzila 10 sec,bago mag open,,chrome 7 to 10 sec.at ang 4 minutes na u tube 20 to 30 minutes bago matapos.
ito pa bumili ako ng wifi usb nakaconect ako sa kapit bahay ko using wifi,biruin u nagtest ako ng u tube, sakanila tapos na loading sakin wala pa 1/4.katwiran nila smart bro share it kasi gamit nila kaya daw nito mag accommodate ng hangang 5 pc oo cge pero gindi lang 5 yng nasa kanila 6pc plus yng akin,all in all is 7.samatalang yng net ko isa lang ako gumagamit pero usad pagong parin.tapos paulit ulit ako tumatawag almost 3 days na inaadjust na raw o kinakaibrate o iwan.mag4 days na hindi parin tapos mag adjust.
tang ina talaga walang kwenta papautol knalang to pati account ko kasi may wifi na ako nasagap i dont need this fucking smart bro.
MABILIS LANG SILA MAGPA REMIND NG BILLING,1 WEAK BEFORE DUE DATE MAY TXT NA SILA.HAHAHAHAHAHA FUCK!!!!!
HINDI NA TULOY AKO MAKAPANUOD NG YOU JIZZ KASI HALOS HINDI NAGLOLOADING,,,EHEHEHEH JOKE!!!!
hoy pakitinan naman ng aming internet magaling lang kayong maningil pero bulok ang service ninyo sa may tapat lang kami ng sm malapit sa office ninyo..ialng beses na pumunta sa office ninyo ang anak ko sinabi pang nasasayang ang byad namin monthly di namin napapkinabangan kasi wala namang internet hoy gising pakibilisan naman ninyo ang service ninyo sayang ang ibinabayad namin...napakabulok ng service ninyo sabihin ninyo sa technician ninyo gumising at mag trabaho maraming pagod na ang mga anak ko sa ka pupunta sa office ninyo para igihin ninyo ang internet..
ilang buwan na kong nagtitiis sa bagal ng net kong di mabagal walang net...pero regular naman ang singil ng bill ngayon 15 days na kong walang internet pagod na ang anak k osa ka tatawag par igihin ang net namin at pagod na siya sa kapupunta sa sm para mag report na wala kaming net bao ang computer namin para malaman ng anak ko kong sira ang computer dinala niya ito sa loob ng sm nagana..so ang may sira ang connection sa net..laging ang sabi magpapadala ng technician magkakatapusan na naman pero wala paring nadating na technician bayaran na naman ng bill on time maningil pero bulok ang service nila...pakinggan naman ninyo kaming mga costumer para maibalik naman ang tiwala namoin sa inyo kasi napapagod na rin ako sa kahihintay kong kailan magkakaroon ng net ang anak k onandito pa naman ko sa ibang bansa..na sa net ko lang makikita ang mga anak ko pero dahil sa bulok na service ninyo..isa ako sa nadidismaya sa bulok na service ninyo pakinggan naman ninyo kami...
I agree with this rant
same problem pla tau lahat i didnt pay my bills for 3 mos now i recieved a disconnection notice telling me to pay pre terminating contracts and my previous bills..i was told that if i never pays this i am liable for a lawsuit ano p bang pde nilang ikaso sau pag ganun?
i had ths 6mos contract with smartbro last year in tuguegarao. i have paid my monthly bill until the last month.after that i came to manila.one day i received a call saying i have to pay 3k plus balance. how could that be?when i ask the csr to explain,he barely says anything. and now i got a message from their collection office whatever saying i have to pay for it to avoid further legal actions. my problem is, i already threw my copy of the contract and my receipts of monthly bills. anyone could help me for ths?
OMG! dapat pala i should read this blog before ako mag subscribe sa smart bro wimax na to! OMG talaga this is the first day na na install ang wimax na to.. fuck them up napakabagal talaga.. im leaving in Pasig City ah the fact the stable lahat ng network dito. pero putragis na yan ang hina ng signal grabe.. This is the worst thing ive ever made with regards to internet connection.. hindi kame makapagchat ng maayos ng asawa ko dahil s kapalpakan ng smartbroken na to! leche talaga!!!
IT'S TRUE THAT SMART BRO IS SO DISGUSTING IT SO DISAPPOINTED FOR BUT I HAVE NOTHING TO DO BECAUSE THERE IS NO OPTIONS IN HERE IN CANLAON CITY CAUSE SMART BRO HERE ARE NO RIVAL ABOUT INTERNET......
what we should all do is to subscribe to globe tatoo and maybe smartbro will upgrade its equipment if not then were going globe tatoo! whoo (im a smartbro subscriber and it sucks)
i dont think anyone should worry about the lawsuit. you all have your defenses with you - that you were having pretty slow connection. i for one know the reason why. and yeah the CSR agent is just abiding by what he was told to do so it can't be his fault. though i know a lot of the customers do take it out on them. will be writing more about this very soon. switch to a more stable network instead this time. God bless.
s lahat ng nag babalak mag smart broadband magsasayang lan kyo ng pera. 1 mabagal ang serbsyo 2pwede k nila idemada pag d mo natapaos ung 1 year n contract nila 3 pag kailangan mo ng technician n aayos ng atena aabutin k ng lingo 4 s sobrang bagal maiinis k lang dahil syang lang ang ibabayad mo . pldt or sun is the gud choice s mga nagbabalak magiisip isip kyo
s lahat ng nag babalak mag smart broadband magsasayang lan kyo ng pera. 1 mabagal ang serbsyo 2pwede k nila idemada pag d mo natapaos ung 1 year n contract nila 3 pag kailangan mo ng technician n aayos ng atena aabutin k ng lingo 4 s sobrang bagal maiinis k lang dahil syang lang ang ibabayad mo . pldt or sun is the gud choice s mga nagbabalak magiisip isip kyo
Basta corrupt, mahirap !!!
tama !!! palage nlng wala connection ..d naq mkpag Online games palage nlng DC sayang lng binabayad ko !!!
sinu me idea qng panu maaus to?? sa cannopy settings ba ang babaguhin??
guys me nkita aq link ..lets try this , tgnan ntin qng maaaus ung connection ..
Same here! i live @ san pedro laguna in brgy. langgam. Man! i tried different broadband and sad to say its a huge disaster! PLDT, Smart, Globe. Wi tribe has set their telecom antenna and sun. I haven't tried it yet because i'm moving out and gonna live in Paranaque City. So i hope these 3 major telecoms can come up with something to boost their "broadbandest" network here in san pedro laguna.
Heto yung post ko nung 2009 about sa Sun Broadband http://chopsueyrice.blogspot.com/2009/12/sun-broad
Hanggang ngayon Sun pa rin gamit ko with the portable WiFi router na. Kahit saang sulok sa Metro Manila mabilis and stable.
shit tlaga ang smartbroken...they do nothing but a big problem...slowest connection ever...better to terminate the connection!than to carry these all days..so disgusting!..
broken po ang smart for short :>
nakakabwisit talaga yang smart, kakabili ko lang ng smartbro Php 1,245 kasi kala ko bibilis yung koneksyon ko dahil katabi lang ng bahay namin yung cell site dito (Bo. roxas) pero ang bagal pa rin. hindi makadownload dahil sa sobrang taas ping (low quality connection dahil andming ngsshared). dapat qualified opinion sa audited fs ninyo you should not be doing business anymore!!!
Marco 3 months ago
mga taga globe mga to sigurado >>> fuck you marco, we're not here for the sake of trashtalking. we're here because we want our payment be justified by (at least) acceptable service which they failed to provide!
ako rin isang buong lingo akong nabubuwisit, im using a wifi router kasi sira ang lan port ko, what smart did was, the enabled this security called smartbro portal, ni lolock ang service reference number mo for 3 restarts, parati nalang kelangan e register mo, parati din ako tumatawag sa agent, tapos mga useless pa. now, how am i going to use this internet kung nilolock nila ang router. magbabayad ako ng hindi ginagamit? almost 2 years of my subscription saka pa nila gagawin to??? plano ko po hindi na bayaran ang 3months remaining locked in period ko, kasi unfair naman ok yong connection pero di mo magamit dahil sa letseng portal na yan na nanglolock. makukulong pa ako pag di ko na bayaran yon?
hi good day! talagang magkakaroon ba ng record sa nbi clearance ang di pagbayad sa smartbro bills?
Hi all!
I had smartbro for 2yrs and I renewed my contract for another 2yrs which is the biggest mistake ever because my sister needs it and they offered me a 100+php rebate on my monthly bill. Then 1day my cousin decided to subscribe to smartbro and the tech guy assured us that there will be no signal disruption on our part. Now, after 2days we totally lost our connection and my younger sister called them for a week and there were no actions regarding the complaints. Then I decided to call them and I requested for a tech dispatch. When tech guys went to our place the next day, they said that all they can do is to EXTEND the antenna and we have to PAY additional 600+php for it. My first reaction was "what the crap?!" we're the one who lost the service and now we have to pay an additional cost for it to be restored?!! Then i decided not to do so and just went to their smart wireless branch in megamall and file a verbal complaint. The cust. rep that i've talked to said that it may take 1-3months before I'll have the results if my request for account cancellation will be approved or not. I filed the verbal complaint i think last June 9 and it's now almost October and haven't heard from them. And yesterday i received a letter from LDRP ( a law firm) saying that if i will not pay the specific amount that smartbro indicates on the letter..smartbro will sue me in the makati city hall..so now they advised me to write a letter of complaint and submit it to one of smartbro's branch.I'm just totally mad of the situation!!!! they're all bunch of liars and they're all full of CRAP!!!
I thought Smartbro does not have so many issues like these.My internet access was cut since last Fri. ( Sept. 23). I called up customer support many times ( 5 or more) but all I got Sat and Sun, that I had to wait 24hrs, blah...blah... Last Sunday , I went to Smart Wireless Outlet Office and complained nothing happened. I told them I wanted to cut my subcription but I was told I had to pay double for the unused months of the 2-year contract. This is how they make money plus the bad service.
ahhhhhhhhhhhhhhhh hindi lang pla ako. kainis talaga. khit ung contact No. ng smart wala din .nice service.
we all have the same problems with smart bro..
kainis.
smartbro really sucks! i experienced the same thing guys. smartbro used to be ok but after i signed up for another two-year contract in exchange of a rebate, my internet became slow. I am having intermittent connection or no connection at all for almost a week now. I have called the hotline so many times already and those stupid agents kept telling me the same thing... the unplugging routines and all the crap that they know. one even told me to manually change the IP... i thought it worked ok already but after talking to the CSR, i lost internet. everytime i call, they tell me that they need to monitor my line for 24hours and i should not unplug the internet connection. nothing happened. i told them that their advice is not working and i asked for a tech visit, another CSR said that a report was already forwarded and the tech support will call me for schedule. i waited for another day but no one called. i called again to ask for the schedule of tech visit but the CSR said that there is problem with base station and they cannot schedule a tech visit. all the people are liars! most of the times i have to wait for more than 10minutes to get thru the hotline. we are just wasting our money with smartbro. i am currently in the process of collecting proofs that smartbro has a very poor service. when everything is ready, i will ask for the cancellation of my newly-signed contract. i read it somewhere that i can ask help from NTC... im really hoping that they can help me. SMARTBRO-KEN is a scam. They are fed on our hard-earned money.
October 22nd, 2011 at 10:10 am 77
Let me tell my story here. I signed for wimax smart at SM baguio, cs told me they will install and do speed test and if I’m not satisfied they will not resume the installation. So the next day techs came and installed. Speed test failed bec. it’s too slow then they said it’s ok and they left. The next day I went back to sm to complain all they can offer is resolution but not to cancel. They next few days cs has been calling me but no solution is evident. I kept yelling at every cs that calls me for their stupid service. I get an average of 30-50 KBPS everyday here in Baguio. I plan not to pay them on next bill, they can sue untill they fucking die. To all Baguio users, DO NOT AVAIL OF WIMAX FROM SMART!! YOU WILL GET 30-50 KBPS EVERYDAY!!!! If you are content with that spped ok go ahead and sign for 2 years of slow speed internet while they promise you 1 MB. For those who are planning to cancel, JUST STOP PAYING THEM AND LET THEM HAVE THE HEADACHE OF ASKING YOUR PAYMENT!!! DON’T BE AFRAID OF BEING SUED THEY DO NOT HAVE A GOOD STAND IN COURT IF IT WILL EVER GET THERE ( I COMPLETELY DOUBT THAT) WALA PANG NAKULONG NG DAHIL SA DI NAGBAYAD NG BILL DAHIL SA PANGIT NA SERBISYO!!! PAG KONORTE KAYO WAG KAYONG MAGDALA NG LAWYER NIYO, MEDIA AND IDALA NIYO PARA MALAMAN NG MADLA ANG PANDARAYA NG SMART!!!!
October 22nd, 2011 at 10:10 am 77
Let me tell my story here. I signed for wimax smart at SM baguio, cs told me they will install and do speed test and if I’m not satisfied they will not resume the installation. So the next day techs came and installed. Speed test failed bec. it’s too slow then they said it’s ok and they left. The next day I went back to sm to complain all they can offer is resolution but not to cancel. They next few days cs has been calling me but no solution is evident. I kept yelling at every cs that calls me for their stupid service. I get an average of 30-50 KBPS everyday here in Baguio. I plan not to pay them on next bill, they can sue untill they fucking die. To all Baguio users, DO NOT AVAIL OF WIMAX FROM SMART!! YOU WILL GET 30-50 KBPS EVERYDAY!!!! If you are content with that spped ok go ahead and sign for 2 years of slow speed internet while they promise you 1 MB. For those who are planning to cancel, JUST STOP PAYING THEM AND LET THEM HAVE THE HEADACHE OF ASKING YOUR PAYMENT!!! DON’T BE AFRAID OF BEING SUED THEY DO NOT HAVE A GOOD STAND IN COURT IF IT WILL EVER GET THERE ( I COMPLETELY DOUBT THAT) WALA PANG NAKULONG NG DAHIL SA DI NAGBAYAD NG BILL DAHIL SA PANGIT NA SERBISYO!!! PAG KONORTE KAYO WAG KAYONG MAGDALA NG LAWYER NIYO, MEDIA AND IDALA NIYO PARA MALAMAN NG MADLA ANG PANDARAYA NG SMART!!!!
i have this problem regarding of getting out from this contract because they already disconnet my net... now, they want me to pay the remaining balance of 3k plus interenst of 200 and pre-termination fee of 12k, all in all 17k... if not, they'll proceed to the court to take legal action.... makukulong ba ako because of this?
bakit ka lag ng smart bro na ubusan na ako ng customer dahil low connection ..andito me sa cebu..potang smart bro wimax at antena cant handle 6 or 9 pc shit
ang bagal na talaga ng smartbro very poor connection and pati service tinatawagan nako ng csr para magbayad ng bill ko eh wala nman akong narereceive na bill kahit isa!! panu ako magababyad kung wala nman bill dba?? ang tanga talaga nila. sabi pa gamitin ko old bills ko as if naman tinatago ko every bill. ang galing galing maningil hinde nalang muna ayusin service nila bago maningil.. tinatapos ko lang nman contract ko then lipat naku... kasawa na magreklamo sa support paulit ulit..
ako i start using smart bro for a year,loading lang, kasi laptop gamit ko, usb din ung smart bro ko, then nung february nag contract me ng 6 months, i pay good everymonth in not good services,even my yahoo didnt work. then i decide not pay them last august untill now, yesterday i receive a letter from a lawfirm in makati, they said they sue me for not paying,, to hell with them, they want me to pay 3k,, kinakabahan ako, makukulong ba ako or kakasuhan ba talaga nila ako?? bka hnd ako makaalis ng pinas baka block nila ako,,, please.. help.. maynakulong na ba??
i currently use smartbro USB modem and have been for about 10 months i now use sun mobile broadband at night times for downloading..
above i said u used smartbro for 10 months the first 2 months i was getting speeds that i was happy with for a usb mobile broadband but after that 2 months the speeds is a total waste of time i also had connection problems also load being stolen.
to this day i still use my smartbro usb modem but i also use a sun broadband usb modem
with the sun bradband modem i can download high speeds between 1m to 6am and i am happy with that but during the day sun is no good for downloading it has a rough download speed of between 10 to 20kb/s and mostly hangs at around 10kb/s so i use smartbro to give me tht little extra speed...
so i have sent an email to smart asking them why they can't give me the speeds i paid for they sent me a reply saying check my settings and that my modem is near a windoow
my reply was dont give me bullshit and then i explain i am about a 2 minute walk to the nearest mobile phone mast and i always have a full signal.
the very same mast i connect to i checked it out see the systems inside thats beside the mast i was lucky one day passing the mast wile riding my motorbike the guys was installing generators i asked them if i could see inside
when looking at the hardware you can see the servers that transmit the data between the tower to the companies computers i see atleast 3 different service providers within the towers systems i see globes units i see smarts units and i see other units that handle the pldt mobile and suns mobile
do you know the only service provider that claims to be the best has the worst setup
i see smarts systems and they had control boards not fully connected and some ports missing its control boards the very same boards that helps to provide the data needed to handle the 3g service or the phone service in fact i have pictures i taken to prove that fact.
the pictures i taken of the systems and the pictures that shows smart is not doing its job smart refuse to accept them under my complaint and in fact tried to do me for tresspassing when in reality i had permission by the operator to show me around the towers systems.
but smart all together is a complete joke and i always laugh at the addverts saying they are the best wireless provider all i can do is piss my se;f laughing concidering i am using sun thats not been around as long as smart and sun is better...
so all power to the people i hope everyone who uses smart if its smartbro or smarts mobile phone service that they complain to smart and every place they possibly van complain to
bottom line SMART SUCKS
AND THE ADDS THEY PLACE SAYING SMART IS THE BEST IN WIRELESS HAHAHA THATS SO FUNNY I NEARLY PISSED MY SELF WHILE LAUGHING
huh!! same case as mine... telling me that will sue me for not paying... why should i pay them?..
in the first place the unit (plug-it) was with them..
why pay for the services im not using... kainis talaga!!!! tsk..
i have contacted smartbro a number of times via email and phone they always give me the same old crap we are sorry for any issues bla bla bla then they do a settings check while on the phone with them and yes you guessed it the settings are correct.
they also make sure i got nothing blocking the line of sight to the mobile phone mast i live a few minutes walk or a quick ride on the motorbike and in fact i can see the mast from my bedroom window and i have told them that.
the latest reply from my complaint is the same damn thing check settings don't they keep records of customer complaints anymore
i have also threatend to quit using the service and in so many words what they can do with the USB modem but they never respond with a comment about someone leaving the service as if they don't care.
i have just finished another reply to smartbro with 2 screen shots 1 screen shot is of the settings and second screen shot to show how pathetic the speed really is
i have also told them that they need to look at their own systems and maybe stop using speed throttling or speed capping because i believe that could be part of the problem is capping the speeds and they don't even release the caps at night times like sun do.
yes i am now using sun broadband at nights and wow the speeds are darn good
but correct me if i am wrong but is it true sun broadband has only been running for a year or 2 now and that sun don't have the amount of systems as smartbro so how the hell is sun running so much faster than a company thats been running for many years longer
december 01,2011
09:04 pm
hello
guys who online there,,just asking..
putaness my dumating n notice from CMMS Account services inc..
grabe,,pag dko da nbayran ung prinsipal balance ko,aside from the pre-termination fee is kakasuhan nila ako ng ESTAFA..byaran ko n daw at mkipag scheadule daw ako for the full out of CPE..or antena,,etc..
grabe huh..?babayaran ko n sana ka lng ngayon lng ako nkapunta dito sa mga comment nyo at nagkaroon ako ng lakas ng loob n labanan sila..gosh!!an daming pagod ko sa pag punta sa wireless center at bibig ko npagao sa kakapaliwanag how bullshit thier connection..then ito bayaran ko daw?ows!!kapal ng mga mukha nyo,,tapos pag nasa wireless center ako ang gaganda ng mga ngiti nyo at offer skin..asus!!
and can i published here a name of attorney,,just incase kung may kapareho sa mga letter n pinpadala sa inyo..
its ATTY.EDUARDO E. DELA CRUZ
then hinalungkat ko ung mga email ads nila dito wala nman ako makita,,no result daw?kumustah nman un?
tas knina nung inabot ung letter ang mata nung nagdala parang an laki ng kasalan ko,,well di ako natatakot sa knila,,bkit?sila may kasalanan,,updated ako magbayad a week before the duedate tapos ung connection sarap tampalin..
kung dko lang naiisp n mababasag at masisira tong desktop ko matagal ko n tong inupakan sa inis ko sa network n yan..bwist..
kya ngayon nag sun broadband ako,,3mos lng ang contract at nasa sayo kung itutuloy mo or hnd..oh db?
kung magnda service magiging kontento tayo..
bullshit smart bro!!
sana may makasagot skin regarding sa name of attorney..
hi all
a little update from my past posting about smartbro
i have been in contact with smartbro a number of times they still never give me a strate answer to what the hell is wrong with its service but i am sure my emails have got to them as i have noticed since their last reply that my speed suddenly shot right up
about 1am or so my downloading speed shot up to and was hanging around speeds of 160kbps upto a wopping 200kbps that is the speeds showing in Utorrent i had forgotten what the total down speed that was showing in the smartbro software maybe i forgot was too excited of finaly downloading at a good speed for a change and suprise it was still downloading at a good enough rate when i woke up at 7am
but later in the morning the download speed had dropped to a max of 50kbps in utorrent but thats to be expected at this time of day i guess
so maybe the 20+ so email i sent to smartbro paid off but for how long i wonder
so i think its time for people who use smartbro to keep on at them like i did maybe it will only work for a day or 2 who knows but its worth a shot before telling smartbro where to stick their service
oh yeah lastly one thing i said to smartbro that maybe they are placing caps on how much bandwidth a customer can use or better known as throttling or shaping smartbro's reply to that was they don't do that at all but i am sure they are full of $hit because they will never admit to a customer they are killing a customers speed
anyway good luck to everyone who has internet problems and hope we can all get something done about this and make more people aware before signing up for a contract with any provider
i will be trying wi-tribe if its in Cebu yet and i will sure be more than happy to give a review on that if they can install it in my area
TO ALL SUBSCRIBER THAT RECIEVE A LETTER FROM ATTORNEY, ALL I SAY WAS IGNORE THEM. MY SISTER WAS SMARTBRO SUBSCRBER BEFORE.THEN DUE TO THE SUCK CONNECTION WERE NOT PAYING THEM,IT WAS HAPPEN LAST JULY 2011. WE GOT DISCONNECTING AND WE RECEIVE SOME MSG FROM ATTY BUT WE JUST IGNORE THEM. THEY KEEP CALLING US BUT JUST IGNORING THEM, NOW WE HAVEN'T RECEIVE ANY MSG FROM THEM EVEN THE BILLS.I THINK WE HAVE A BALANCE LIKE 29K. AND I THINK THEY DESERVE THAT.
I'm experiencing the same issues with the internet connection. Wimax subscriber ako for almost 3 months pa lang. Di ko magamit internet pagkadating ko sa bahay, mga 6pm yun, hanggang makatulog na ako. Na-try ko maghintay 1am na mabagal pa rin. Ni hindi ako makapagspeedtest. Taas ng latency (ping). Nag-iipon ako ngayon ng speedtest screenshots para i-email sa NTC.
Btw i'm using my cellphone to surf right now. Di ko magamit wimax.
who u December 15th, 2011 at 1:48 pm 71
gusto nyo ba ng libring internet! just replace your smartbro sim with smart buddy prepaid sim with 2pesos load, all you have to do is, download (ultrasurf 11.02) copy paste into desktop, (1).open smartbro with smartbuddy sim, wait until have signal (2) open ultra surf then then click option,click proxy seeting,click manual then type=(proxy host 10.102.61.46 ) then (proxy port 8080 )then click ok and ok.wait until successfully connected to the server.( click control panel,click network and internet option,click connection,click lan setting,click auto detect setting then go/////in mozilla fire fox! click tools, then click option then click advance then click network then click settings the click (use system proxy setting then go ready for surfing with 2 pesos load with in 15 days or 3months…beleive it..
Alam ko kahit may contrata ka basta di mo narereceive yung services pede mo pa terminate yung contract at pede mo pa sila idemanda for the loss ^_^
Calling Smart Bro higher officials, wala ba kayo magagawa sa mga kapalpakan ng mga tao nyo sa iba't ibang lugar? Dito sa pampanga palpak ang Smart Bro sa may Angeles... naglabas kayo ng promo na ang kasama eh hp printer at sim card, pinabalik-balik nila ang mga kumuha ng account para i follow-up kelan makuha ang nasabing promo, nakailang balik din ako pero walang nangyari... pina sign pa ako sa isang papel ng mga kukuha ng nasabing promo after three times akong bumalik within two months, tatawag na lang daw sila...pero hanggang ngayon 9 months na wala pa ang nasabing promo, nung minsan nagpunta ako uli ganun pa rin dialogue nila tatawag na lang daw... pinag-iisipan pa raw ng management kasi ng clark smart bro kung anong gagawin sa mga hindi nabigyan, at mula sa bibig ng tao nila, marami pa kami pala na di nakaka receive ng promo... puro lang pera ang habol nila sa tao... gumagawa pa sila ng pang come on na promo pero di naman nila gawin ang tamang serbisyo... sobrang yaman nyo na kaya pwede kapakanan naman ng customer nyo ayusin nyo? Wag yung puro kabig lang nalalaman nyo... may pagka bastos pa ang nasa reception ng smart bro angeles di man lang makipag-usap ng ayos sa mga nagpupuntang customer na tulad namin na para bang utang na loob pa namin ang pagtangkilik namin sa communication business nila na kami ang dapat maghintay o dapat pumunta ng maaga kung meron kaming ipa follow-up... aba eh meron din kaming mga ibang inaasikaso sa buhay namin at ang oras ay mahalaga tulad ng sabi ng ilan rito na may masama na ring karanasan sa kumpanya nyo... kaya CALLING DIN SA MGA IBANG COMMUNICATIONS COMPANY, MAGPALAKAS PA KAYO AT MAGPALAWAK NG COVERAGE NINYO PARA ANG MGA KATULAD NG SMART NA WALA NAMANG GINAGAWA PARA I IMPROVE ANG SERVICES NG KANILANG MGA TAO SA IBA'T IBANG LUGAR EH EVENTUALLY BUMAGSAK NA AT MAWALAN NA NG CUSTOMER...
We should file a class action lawsuit. Any lawyers around here?
siguro kailangan ng ipamedia itong kalokohan ng smartbro....kailangan pa bang may isang senador na magreklamo dito bago maaksyunan ang ganitong problema.
Parang wala nang consumer rights. Mas mainan na magsimula tayo sa pag-petition sa DTI & DOTC. Heto yung email ad: secretary@dti.gov.ph, sana ay mapagtulungan natin na ayusin ng gobyerno yung pagbibgay proteksiyon sa consumers. Kung meron pong lawyer dito, pahingi na po ng tulong sa paggawa ng petition.
yeah! kung pwede ng ireport sa police, sa senate. at sa lahat na pwedeng makatulung saten pleASE LANG let me know! i am a professional customer na sana lang! humihingi man lang! ng mgndang services at explanation about sa gngwa nilang kapalpakan! sa sobrang dame ng customer nila! nde na cla nakakaprovide ng mgndang services sa bawat customer! grabe experienced q sa knila,, and now.. still facing the same problem with them! i hate it... grabeh tlga!!
YOUR SERVICE IS THE WORST i HAVE EVER EXPERIENCED IN MY LIFETIME,in AUSTRALIA the PEOPLE WOULD "" NOT "" PAY FOR THIS 3rd RATE CRAPP,SMART Bro i would like to see your LICENCE TERMINATED & GIVE a GENUINE PROVIDER the CHANCE to RESTORE THE INTERNET.....!!
ei..gud day 2 ol,nkkainis i2ng smart wimax n 2,ngaplly aq nung jan.5,2012..jan.15 nkka xperience nq ng no internet connection and access until now,twag aq ng twag s hotline nla puro imonitor ung cnsb nla nkkainis n cla?
i Have a Friend using this service in the Phillippines & it is the MOST unacceptable service in EXISTENCE,this service would not be ALLOWED to Operate in AUSTRALIA & the extra Costs these People for "" SMART BRO WIRELESS BROADBAND PLAN 999 UNLIMITED "" are expected to Pay for a WELL BELOW SUBSTANDARD SERVICE is UNLAWFULL. THESE PEOPLE are Charged "{ extra " costs to COVER THE PROVIDERS INSTALLATION THAT WAS NEVER DONE IN THE CORRECT MANNER & THE MAJORITY of Customers are CONSTANTLY LOSING THERE SIGNAL & UNABLE TO USE THIS SERVICE but THIS COMPANY WILL CHARGE FURTHUR COSTS TO REPLACE & CORRECT THERE BAD INSTALLATION.MY FRIEND HAD a CONNECTION BOX THAT WAS INSTALLED THAT HAD "" NO "" PROTECTION FROM WEATHER & IS THERE ANY WONDER THE SERVICE IS BELOW STANDARD,ITS TIME THE AUTHORITIES TOOK STEPS TO REPLACE THIS PROVIDER...Thankyou R$obert Lee-Sye
18 January 2012
i have also posted a complaint on TWITTER & i expect this Problem followed up,these people from "" SMARTBRO WIRELESS BROADBAND Plan 999 UNLIMITED "" cannot Charge these people for this service as long as it is delivered in this fashion..."" it is unreliable & constantly causing its members anxiety & pain & i am shocked @ the EXTRA COSTS these people are trying to charge the Members for FAULTY WORMANSHIP & CONTINUOUS MISTAKES MADE BY the INSTALLERS...NO NO NO IT is a CRIME
i Agree !! this smartBro Suks a lot.. We PAY THEM RIGHT THEY SHOULD SERVE US RIGHT !
Hi, this is such a good post nakakarelate ako sa mga nabiktima ng smartbro-ken! Salamat di ako nagiisa! Sana maaksyonan na ito parang nananadya pa lalo yang smartbro company na yan e! nakakagigil!!!
I do agree with the topic. I'm a Thailander who're now spending my life here in The Philippines. I'd always thought that my is not better than The Philippines. Right now my idea has changed.
I'm a Smart simcard subscriber and Smartbroken also after I felt disgusted with the Wi-tribe. In my opinion, the speed connection is enough acceptable for me because I just read and send e-mail (I do not expect much for this undeveloped country) I'm going to talk about my iphone4s first.
I'm using the iphone4s with the smart simcard which is I've BB package social month. After I changed to iphones4s I could not activate the internet connection after I loaded 1200 for unlimited internet package. So I called to CS over 60 times (Call logged displayed on my screen) I got reached 3 times. Each time I spent my time keep waiting for CS to attend around 50 minutes. Sound seems to be lucky that you can talk with CS, after 3 minute in the mid of our conversation. The line was suspended even there was full signal. All three reaches to CS were suspended after talking 3 - 5 minutes. Oh!! my God. I must call again again and again and never known what my concern is. Every time when the line were transferred, I had to tell my concern from the beginning again and again. There were no log or conversation among them. I don't know why they're so unprofessional.
Come back to my iphones4s. I made many calls to tell about my concern regarding to the internet connection 3G. because I've not been able to access to my iphones. I got the answer after trying to reach them. "Sir, as checked, you still have the BB social month package. Please wait until it expires so your connection will be resumed." Today is 21st that my BB package is expired. I cant contact them at all and my internet is still frozen. At the first time I thought that it is because my iphone for sure. I went to the Smart shop with the long line wait wait wait and wait until my time. The CS still could not fix me problem. I forgot to tell something. I thought that It is because of my device not sim card. Ohmygod. I'd just bought from Greenhils 44000 peso. After the CS at Smart shop told me it's either because of sim or my phone. I decided to go to the Globe shop located opposite. I bought a globe micro simcard. Godddd!!!!!!!!! It works with Globe simcard but not for Smart's. That's why I know the problem and I informed to Smart that I can use with Globe sim and again that's why the CS knew my problem. If I didn't switch to Globe Sim. How can I know that I've BB package and Smart could not deactivate for me. At the first, I thought that it's not related to the BB pack because I loaed 1200. It should be seperated. In my country, thailand. The customer service can do your favour in 2 minutes. It's so easy. Right now after my BB expired. I still cant reach the internet. I don't want to change my no. anymore. I've a lot of messages to send text to somebody because I loaded a lot due to many time I've to call my family in Thailand. Ok. I'll end my topic with this my iphones. I'm going to change my topic.
The next topic is calling to Thailand.
- If you're in Thailand. You can call from many country all around the world with very cheap rate. 5 baht (7.0 peso) but here in the Philippines, Calling internationally charges you a lot except America, Hongkong, Canada (The first world countries that Pinoys want to be refugees to work) I make a call from in Philippines to Thailand costs me 15 peso / minute. That's why I must load a lot in week or a month because I've some concern to my country such as; credit card loan, my car, my house.etc.
Again, calling from the Philippines, you speak 100% the other will understand only 20% why? It's because the signal is unstable even I'm outdoor. The signal is either suspended or missing. Sometime no signal from other side even you speak the one who is in the same country. It's real. I guarantee.
That's also why the Philippines is no.1 in texting. Pinoys are proud to be the no.1 million of texts a day in the world. They think they're better than their neighboring country but they don't know that their telecommunication is away almost 15 years in Thailand. We, my country and I believe many countries. They don't text like poor pinoys but call instead. This is the bad situation I face even now. You'll never see international call card, good service package. This country is monopolized by some people that why the service never get better. "You just use what I provide, enough and shut-up" in my country all mobile operators need more customer and royalty to their customers that why they always provide the best service to customer.
Come back to my Iphone again. I'd 50000 peso on the day to get one iphones4s. I want white color but the staff who in charge for Iphones denied me to buy one because I don't have a credit card. If I don't have one. I could only get black instead. It's so funny. I give you money not beg from you. Poor Philippines.
Come back for internet. In my country, 1000 baht (1500 peso) you will get 10 mbps but here 1000 peso (700 Baht) you got 1 - 2 mbps and claw never get reach the near. Only 0.1 0.5. I'll tell you something. I'm working with the international organization in the Philippines but internet at my workplace is slower than at my house in Thailand. This is just example your telecommunication in the Philippines.
Don't want to say anymore. I'll never expect much for the internet or call. Just text. That's it.
Agree. I think you are right. They wouldnt stop sending us any notification about our unpaid bill, or something, but when we are calling them for a simple malfunction, we have to wait for 15 minutes to forever before their CSR would respond.
I do think they should know everything about these.
I also had a very terrible experience with smartbro! I bought the power plug-it, thinking that it would be better than globe tattoo since it promises 5mbps internet connection speed! But I was just disappointed. I was never able to use it.. I just wasted my money on buying it. To those who plan to buy smartbro kits, better try other broadbands. It was really disappointing. I think they really have a very bad signal at Laguna.. It takes almost 15minutes for me to load a webpage. sucks!
wag na wag kaung kumuha ng smart broadband!! it sucks!! lalo na ung wireless broadband nila pota ang bagal kht full signal HSDPA ap they give me 10-50kbps!! ung mga makukulit na lawfirm na todo txt at tawag hoy! manigas kau hnding hindi ko kau babayaran!!!
Yes we need to Boycott this fu*k notorious scam bag Smart Broken, Not only in Laguna! even in Cavite it's getting worst! Believe me I've been a Smart bro subscriber since 2007 and last year I began experiencing series of nightmares. They are good in telling lies & alibis, on many occasion, I lose internet connection for 3 - 5 days, sometimes a week, If I complaint to their office at SM, They just keep promising that they will report immediately to technical dept,they would even asked my contact number and advise me to wait for their call but as soon as I get home!...I'll check the internet and waaalllaaahh!! it's there! we have a connection already! I even complaint the number of days I wasn't able to use the internet, yes Sir we will adjust your bill accordingly, and what bill do I get the following month? The same charge of course!!!....weather I use it or not! I'll get the same charged! This really PISS me off!!!! because this happened not only twice...many times!!! You FU*k Notorious scam bags...Anyway I have already contacted Globe Lines and by Monday I'll be having my new ISP....and I'n not paying my outstanding bill with Smart Broken! It's Pay-back time! hehehe Pinahirapan nila ako noon!!! Sila nman ngayon ang mahihirapan maningil!!! Wag kayo matakot sa mga law firm na yan! mga corrupt din ang mga yan!!! hehehee!!
i had a bad experience too on SmartBRO.. last October 11, 2009 i applied for their Share It router.. then nabigay naman sa akin on the following day ung kit but to my surprise, ayaw gumana.. so bumalik ako sa smart wireless center nila kinabukasan.. then they just keep on saying na "aayusin po namin maam don't worry."
araw-araw kong pinupuntahan yon at yon at yon lang ang sinasabi sa akin.. then finally, sa sobrang asar na asar na ako, nasigawan ko yung agent dahil sa sobrang bagal ng services nila. kung hindi ko pa sinabi na "pag hindi pa umayos ito, i'll apply for termination of subscription na since never ko pa naman nagamit." imagine??? nagawa nila yung router nung february 2, 2010 lang? ilang months ako pabalik balik sa kanila damn!
and now, malapit na matapos yung lock in period, naghahanap ako ng magandang ipapalit sa smartbro. and i have no intention to continue their bulok na service.. :D
Ask q lang meron b talagang case n napupursue ang smart broadband, kasi I also receive messages from the atty's office samantalang 2010 q p pinacut ung service q kasi nga aalis aq ng bansa.
Down with SMART BROken! Since July 2011 I can't play PC games or do simple web browsing in peace. I love playing online games after school, but since this shit started lagi na lang ako nakikick from servers because of high ping! Minsan na nga lang makapasok sa server tapos puro HANG at LAG pa, hindi tumatama yung mga bala ko! asar!!! It's either sobrang bagal ng connection (far worse than dial-up) or simply "down" lang tlga! Kbwiset! I'm paying P999 not for a ping of 999!
regarding sa smartbroke,, tawag pa rin ng tawag yung attry. paa daw bayaran ko yung 3 months na hnd ko nman ginamit na.... kung sino sa inyo dto na naksuhan na ng smartbroken.. pls.. let me know.. ayoko po makulong.. :(
NAPAKA-WALANG KWENTA ANG SMARTBRO SA SAN PEDRO LAGUNA!!! SOBRANG HINA AT HANGGANG WALA NA AKONG MAKUHANG SIGNAL!!!
magaling lang sila sa singilan pero ang serbisyo naman nila palpak. dont worry nanakot lang yan sila.....
Of course you can pre-terminate the contract. I did so with Globe Broadband. But it's better to take a lawyer. In my case a letter of termination written by the lawyer was enough. I paid 200 PHP for the lawyer. I didn't ask a compensation. Now we are with Smart and after a nice beginning, it's just the same s... The promised up to 2 mb and deliver sometimes only 0,0something. This is not low it's an insult against the customer. I will use my lawyer to get a compensation for all the past months.
Hi Guys,
Medyo nabawasan ang nararamdaman kong kaba dahil sa mga nabasa ko dito. Im afraid na makakasuhan ako ng smartbro for not paying my bill. I also received a letter from attorney ETC. sinasabing gagawa sila ng appropriate action kung di ko masesettle ang utang ko sa kanila within the days nabinigay nilang palugit. pls help me. im not also satisfied with the connection. kaya di na ko nagbayan. Meron bang chance talaga na titigil sila sa pangungulit? Talaga bang madedemanda ako?
thanks in advance...
isa ako sa biktima ng SmartBro...Im from Lipa City, Batangas...Tama ba naman na palitan ang ISP ng SmartBro ko sa Mindanao, Davao City?...isipin nyo nga ang layo nun sa Luzon, Lipa City, Philippines...Result: ping=432ms Down=.20Mbps Up=.10Mbps...dati kasi Pasay City ISP ko na 97 km away from Lipa City na ang speed pa dati ng SmartBro internet ko ay umaabot ng Down=2.7Mbps Up=.35Mbps tapos bigla hihina at magddown ang connection...SMARTBRO! AYUSIN NYO SERBISYO NYO PARA MAAYOS DIN KAMING MGA SUBSCRIBER MAGBAYAD!
recommend na lang na gumamit ng DSL Internet Connection Lines
yeah,since there is no pldt yet here in our province,im using smart bro too,one time i even hit my monitor with my keyboard because of my connection,it start's to slow us down on 3pm to 9pm,and i cant even get close to the 400kbps, on the plan said up to 512kbps,LOL,
tomo!!! that atty stuff sucks. i hate how t pisses my mom. nahahighblood na parents ko dahil sa kanila.
at least alam ko na san kukuha ng witness hehehe :D
I've been experiencing the same problem since the day they installed it. When I called the customer service they told me that the reason why I'm having problem was because I have a lot of cookies. My husband was really steaming because he said the connection got nothing to do with the cookies but the customer insisted. So, I endure this problem til now. It's already 4 months had passed and the connection is really getting bad. I can't work well. I'm trying to call *888 but I ended up hanging up because it's really hard to connect to their CSR. So I went to the business office and told them the problem and they only answered me "SORRY, we'll fix it." But what I want is to disconnect my connection permanently. And they said " You have to pay the remaining months". Goodness, that will cost me a lot. It's a 2 years contract so it means I have to pay P17,000. Oh my... Where will I get such amount of money. They are so stupid. They are pain in the ass.
Putangina lang ang Smartbro. Walang kwentang internet. Mga basag ang ulo.
e putang ina ang bagal nga ng connection eh.. taas pa ng PING di ka makapag game ng ayos
my geeed.... i was so fool to buy this kit.... even comics in mangga, it didn;t load even a bit... what a hell is this....
i should surf about the smart bro before i use this... my geed.... after a week i experience all youve sad guys.... this is bullshit.... i should buy globe tatoo than this...
Tama lahat sinabi nyo BIG DISAPPOINTMENT TLAGA ANG SMART BRO slow ever. Were just paying for nothing...
I also received letter from ATTY. EDUARDO DELA CRUZ. And natakot Talaga ako, kaya nag search ako, and just got here.
We've been faithfull subscriber of smart bro. We experience slow Internet connection but pinapabayaan na Lang namin, we're busy persons din kasi , we pay them every month even though we're not receiving our monthly bill ( from dec 2009- oct 2011) . November 2011 we decided to terminate since we're planning to moved. Ang sister ko ang nagpunta sa sm to disconnect at ang sbi ng agent I have until August 2012 contract that after 1 year lock in period , nag extent dawsa 2 years. And if gusto daw namin pa disconnect we need to pay until aug 2012 . Ang Kinagulat ko,how come I have a 2 years contract ,for the first placed di ako nagpunta o napunta sa smart for the last two years ( I'm paying our bills thru bdo) except kumiss ako ng claiming stub for my freebies na esprit watch,, so walaakong pinipirmahang contract.
Nagpunta ako para makpagusap ng Maayus sa agent nila, Sinabi ko na how come I have a contract, yun pla after 1 year lock in, nag bigay sila ng FREEBIES ESPRIT WATCH worth 3000php. And that would serve as the 2 years extending contract. Biruin nyo kelan pa nagging contrata ang watch. And they don't explain that to us. Sabi namin babalik namin ang esprit ka hit bayadan pa namin, just I terminate na ang smart bro namin. Ayaw naman pumayag, mas mainit pa ang ulo ng agent kesasa akin proven labas na litid kaka explain. Hehe.
Btw, I'm asking makausap ko ang manager nila, but they told me wala daw,so sa outbound supervisor ako pinakiusap, pinag aantay ako ng 3 hours sa center, di Ako pumayag so sa bahay na namin nagpunta ang supervisor na itatago ko sa name na ERIC HIPOLITo, nagkausap Kami ng almost 2 hrs, na halos wala din kwenta! Kasi wala din Siya masagot na matino kasi sila naman ang Mali, I demand kasi na Ilabas ang pinirmahan kong contrata. So, natapos ang usapan na in inform namin Siya na di na namin gagamitin ang smart bro and magwawait na lang ka,ing I disconnect.
Then this February 2012 , I received text from 09165460447 saying I'm seriously over due , that they will take legal actions and so on from atty. dela Cruz.
Nakakatanggap din ako ng calls, masagot ko once but the next calls unintentionally di ko nasasagot.
Now,as in today feb 23 I received letter from ATTY. DELA CRUZ with signature, kaya na threatened ako, buti na Lang I'm not alone.
Im planning to ignore it, but if may kakortehan man, mag cocounter charge din ako , gumastos man ako ng malaki sa court I don't care as long as di ko sila babayadan.
I'm from LIPA :) blessed day everyone.
same problems encountered..internet suck so much thats why i dont wanna pay it no more..if they will be sueing me..i will also sue them..
Grabe tlga ang smart bro super!
sir/mam isa rin po aq katulad sa inyo, ayaw ko bayaran kc sobrang nakakainis ang sytema ng Smart,, panu naman sa katulad kung hndi naman mayaman, babayaran ko ung remaining months, porket nasa kontrata hndi ka happy sa service nila, anung klaseng systema... eh kung palit kaya ng sitwasyon at sila nasa sitwasyon natin.. bugok mga taga smart..PAGHNDI BINAGO ANG SYTEMA NILA MARAMING MAWAWALA SA KANILANG CUSTOMER, PARA SA SMART MNGMT.. SANA MABASA NYO PO TOH.. HUWAG NYO PO PIGILAN PAGAYAW NA NG CUSTOMER NYO, ISA LNG IBIG SABIHIN PO NUN, HDNI HAPPY SA SERVICE NYO ANG CUSTOMER..
Dialing *1888 is the most painful experiences ever. Their customer support hotline has the longest winding options. It doesnt help that the automated voice messaging system tried unsuccessfully to be cheerful but just end up being the most annoying sound in the world. Needless, whoever trained those nincompoops answering the calls are clueless as well.
May nkksuhan po b tlga sa hndi pgbyad ng unpaid bills ng smart bro? Last yr ng pakabit kme ng net na smart bro tpos nung sept na d na kme ng byad dhil nwalan aq ng trbho. Ngaungjanuary lng naputol ang net q.. Nkranas na dn aq ng pg twag at pg tx ng mga collection agency na nani2gil sa akin khit gus2hin q man byadan d q mgwa dhil jobless aq la arep pa dn.. And nung feb.24 my ngtx nnman skin saying na pg d ko dw nbyadan ang unpaid q w/in 24hrs.upon receipt ng tx nila ay mpplitan clang na ipunta na aq sa legal department ng summit office whis is sillano law firm,hay my nkkaranas na b sa nyo n2 guys?my nkkulong nb sa gni2?mggng blcklisted kb sa nbi at dfa?
Bka 2morrow mg tx nnman un kc ngaung feb nkka ilng tx na cla skin.. Nid q ng advise!:(
sna sa pmmraan n2 ay mbwasan ang kaba ko..
Oo nga pla nsa lock in period ako na mttapos sana sa 2013..
God bless 2 all
@budoy
learn to complain, tell them that you will only pay if they will deliver the promise speed.
1mbps of STABLE connection is enough para kasuhan ka ng lawyers nila. so better have a way to prove na talagang panget ang service nila (which is hindi naman mahirap mapatunayan). and be sure na me mga previous complains ka na. Those are enough grounds to file at DTI and NTC for counter complains.
The contract says that both party should agree to the terms including a part where smart have in the fine print that they can terminate your account for any valid reasons that their legal department thinks as a violation. but from that same clause, they also must deliver a stable or reliable connection 24/7 which is hindi nila magawa giving you the advantage.
Smart have a terrible record system and a terrible data plan measuring softwares. They wont admit any errors they have done. Heck they even tried to charge me P2,500 because they encoded a wrong installation address 6 years ago. (TAKE NOTE THAT IS 6YEARS AGO).
@mae
nu na po nanyri sa cases nyo?
P2loy pa dn po b kau pinapdlhan ng atty.ng letter?
Sa akin po kc gnito ang nanyri last yr ng pkabit po kme ng net and suddenly d na po nmen na tpos ang 2yrs.lock in period nmin. At knina po my letter na dmting from legal department na ng summit collections which is sillano law office na ngssbing byadan dw po nmen ang aming utang na 22k ksma na ang pre termination fee.. Nka signature po dun c atty.luis sillano.. Hay knkbhan ako!biruin nyo b nman pbyadan skin nung 22k kung utang ng 24hrs upon rceipt ng letter nila sus sn nman ako kukuha ng gnun klki 2k nga d q na kya byadan eh..
Tpos knina pa my ngtx skin about dun sa letter eh 24 pa ngawa ung letter knina q lng na receive la dw cla nttangap na sgot skin.. Hay d q na lm ggwin ko. Mbbliw na ata ako hehhe!
Totohanin b nila tlaga ung cnsv nila na criminal and civil liabilty skin?
Hope my mka2long skin at sa pmmraan e2 d aq mbliw hehehe!
@mae
nu na po nanyri sa cases nyo?
P2loy pa dn po b kau pinapdlhan ng atty.ng letter?
Sa akin po kc gnito ang nanyri last yr ng pkabit po kme ng net and suddenly d na po nmen na tpos ang 2yrs.lock in period nmin. At knina po my letter na dmting from legal department na ng summit collections which is sillano law office na ngssbing byadan dw po nmen ang aming utang na 22k ksma na ang pre termination fee.. Nka signature po dun c atty.luis sillano.. Hay knkbhan ako!biruin nyo b nman pbyadan skin nung 22k kung utang ng 24hrs upon rceipt ng letter nila sus sn nman ako kukuha ng gnun klki 2k nga d q na kya byadan eh..
Tpos knina pa my ngtx skin about dun sa letter eh 24 pa ngawa ung letter knina q lng na receive la dw cla nttangap na sgot skin.. Hay d q na lm ggwin ko. Mbbliw na ata ako hehhe!
Totohanin b nila tlaga ung cnsv nila na criminal and civil liabilty skin?
Hope my mka2long skin at sa pmmraan e2 d aq mbliw hehehe!
HELLO PO, JASS??
SAME TAU NG SENARYO PERO HNDI PA AQ NAPADALHAN, AYAW KO NG BAYARAN KC HALOS 3 WEEKS SOBRANG BAGAL NG INTERNET CONNECTION KO MGA 10 TIMES NA NGA AQ TUMAWAG SA CUSTOMER SERVICE NG SMARTBRO, PAULIT-ULIT LNG ANG NANGYAYARI, KUNG SA SPECS NAMAN NG PC MIDRANGE LEVEL NAMAN UNG SPECS NG PC,
NA ANG GAMIT EH.. PANGDOWNLOAD LNG AT PANG'NET...
BALE ASK KO LNG ANU NANGYARI?? PEDE BA MAHINGI FB MO?
SAV KC NG KAKILALA KO DEDMAHIN LNG DAW, KUNG MAY REASON KA NAMAN,SA TINGIN KO WALA KA NAMAN DAPAT IKATAKOT.. LALO NA HNDI NAMAN NILA KAYANG IBIGAY UNG SERVICE NA SINASAV NILA NA UP TO 2MBPS, SAV KO NGA KAHIT 900KPBS OK NA.. KAYA LNG 200KBPS TO 400KBPS KAMUSTA NAMAN UN.. DBA!
PARANG KAKAILANG HUMINGI NG TULONG KAY TULFO KC NASA TV5 SILA NA ANG MAY ARI SI MANNY PANGUILINAN, ANG MAY ARI NG SMART BROKEN..
@globe na aq
gnun b? Khapon lng aq pndlhan ng letter glng nga sa sillano law firm..pnptwag aq pero dedma ko lng up to now d ako tmtwag sknila khit nga mga tx nila d ko nrreplyan pti twag.. Kmusta nman un db? Iniignore q na lng lhat kc sv dn skin wag q na lng dw pansinin dhil nnanakot lng dw cla at kung mddla ka sa sindak nila mppilitan ka mgbayad db?
Bka ung letter m pdting na blitaan m na lng aq kung manyri un?hehehe!
Smart broken tlga db?
At nka search na dn aq na wlang nkkulong sa utang kya mejo plgay na dn ang loob ko.. Nbbwasan ng kunting kaba.. Sna wg na cla mangulit noh! Kelan kb dapat mttpos ang lock in period m aq 2013 pa mg 1yr pa lng xa ngaun march..
@JASS
hmmm nung aug. 2011 lng din, hmm gud luck hehe.. may ibang paraan naman daw ung pumunta sa houz namin ung contractor nabanggit ko rin na gsto ko na rin sana ipaputol kaya lng may hinihingi ehh nataon wala akung pera, un sayang.. gagawan lng daw nila ng report..
geh ym? penge nga aq hehe balitaan na lng tau... hehe
nga pala ilang months ka ba hndi nagbayad?
belong ako sa inyo and i agree sa mga comment ninyo..I'm vey DISAPPOINTED on smart bro...i have 4 accounts the two accounts was under my name and the other two was under the name of my friend...for the the first two months that were using smart bro was so good but what the hell three months later the connection was to bad..we can even browse or open some webpage...my work and business was shotdown..very annoying and stressful...wala na ngang income na pumapasok malaki pa binabayaran na bills..hay naku kahit na magalit ka sa costumer service nila nothing happen pa rin same lang ang mga sinasabi...hay naku SMART BRO --- ayusin nyu mga problem nyu sa system nyu...nagbabayad kami sa tamang araw at oras...we want a good service from you smart bro...pare pareho kau mga hinayupak kaung PLDT, DIGITEL at SMART...
hay naku ipapadisconect ko na rin tlaga mga 4 accounts ko...di ko na rin babayaran mga bills ko...taz isa pa nag palit ako address pero what the fuck sa old address pa rin pinapadala ung bills ko kaya yun tambak mga bills ko...what the hell...
mag GLOBE nalang po kayo..Libre pa.
hindi na po ba babawiin ng taga smart yung mga equipment nila na inistall ? balak ko nang tanggalin sa bubong namin e..
hello,, 3months ago i receive a letter form lauron law firm,, tapos nakareceive n naman ako ngayon... please... can any one tell me kung ma kakaso ba talaga yung smart brooken,,, worried na kc ako,, 2995.35 peso yung pinababayaran saken kahit hnd ko naman nagamit yung connection...
hayz nakakainis talaga ang smartbroken 999p recently lagi na lang silang my technical enhancement,lecheng technical enhancement yan di na, natapos tapos! what Im really mad about is bka mawalan ako ng trabaho, cause I work online, napaka unstable ng connection,on and off. Suki na ako ng mga CSR! and they kept telling that f***k spiel all over and over again! napakabulok ng technical support team nyo! sobrang madaya kayo! never akong nag delay ng payment for your good for nothing! service!
SIMPLE LNG WAG BAYARAN, AKO HNDI KO NA RIN BINBABAYARAN KC HNDI AQ HAPPY SA SERVICE... 2 MONTHS NA HNDI PA RIN AQ PINUPUTULAN.. BAHALA SILA... PAPABAYARAN NILA UNG REMAINING BALANCE PAGGSTO MO IPAPUTOL, ANUNG KLASENG SYSTEMA YAN, EHH UNG CONSUMER NILA HNDI NA HAPPY SA SERVICE.. HNDI NABIBIGAY NG TAMA UNG CNASAVI NILANG UP TO 2MBPS SAV KO NGA KAHIT 900KPBS NA LNG BSTA STABLE.. WALA EHH... BWISIT PAGTUMAWAG KA SA CSR PAULIT ULIT LNG UNG REASON.. NAKAKASAWA ANG WORDS NA SINASABING "SORRY SIR...YAN LAGE SASAVHIN.. KAYA SA INYO SABAY SABAY TAU WAG MAGBAYAD NG BILL PARA ALAM NILA NA MARAMING NAGREREKLAMO..
MAGANDA SANA PAGSINAV MONG GSTO MO NG IPAPUTOL, EHH GAGAWIN NILA KASO MAHIRAP EHH IPAPABAYAD SAU UNG REMAING MONTHS SAMANTALANG SA KANILA NAMAN ANG MAY PROBLEM,.. SMART IS REALLY SMART?? RYT, SAV KO NGA SA CSR BABAYARAN KO NA LNG UNG MONTHS NA HNDI KO BINAYARAN KC HNDI KO NAMAN TALAGA NAGAMIT TALAGA KASO PATI REMAINING... SHITT!! SAV KO NA LNG SA ISIP KO, HNDI NAMAN AQ MAYAMAN, PARA BAYARAN KO UN......
KAYA PATI SIM KO PAPALITAN KO NA RIN NG GLOBE PAGKATAPUS NITONG PROBLEMA NA TOH...
@globe na aq
hi! Im bck nu nanyri sa cases m? Skin la na ngttx at la na 2mtwag.. Un pla ung sulat na nttangap q gling ky atty.luis sillano..
Sna nga 2luyan na clang 2mgil.. Hehehe! Mgkno b balances m skinla?
@sweety
nu nka details dun sa letter m?
Akin kc my dmting dn na letter gling sa sillano which is cncingil aq ng 22k plus..w/signature pa dn un ng atty nila lst feb 29 lng un..
@johnjano99
tinggal m nb ung canopy m sa roof nyo?
Thnx 2 ol!
sa ngaun wala pa naman akung narereceive, hndi ba kinuha sau ung cannopy?
hmmm nga pala pagdinisconnect ka kinukuha pa ba talaga ung cannopy?
@ jass
twice na qng nakatanggap ng letter mula kay LAURON...
pinupunit q lang,, kc nman pinapabayad yung 3months na hnd q naman nagamit,, nung dati ang kulit.kulit nila.. txt ng txt,, tawag ng tawag,, ngayon nman letter nlang,, ayoko bayaran yun kahit may pera pa q,, kc parang nag tapon klang ng pera kahi hnd mo nman nagamit.. kakainis talaga,,pero as in natatakot ao sa sinasabi nila sa sulat,, kakasuhan daw ako,, kahit hnd ako sumipot sa korte kaya bayaran q daw,, kaso napaisip ako ehh.. yung tubig at kuryente ngang hnd nababayaran ng ilang months pinuputol lang nila pero hnd sila nagrereklamo at nagagalit. dba?? baket uung smart broken mag sasampa ng kaso,,??
@jass.
.di ko pa tinatanggal.pero binabalak na.hhehe. balak ko kasing i network yung kapitbahay ko through cable ng smart broken,ang haba e,,sayang naman.ang iniisip ko naman,baka biglang kunin ng taga smart e baka pagbayarin pa ko,,kaya ok lang kaya yun? saka sabi ng prof ko pwede rin daw sa antena ng tv yung canopy..mas malakas ang signal kaya gusto ko din i try..
tnx tnxz..
@sweety
mgkno unpaid bills m sa knila? Nka lock in period ka ba sa knila? Tama ka jn!
Wag m na lng byadan yng smart bro na yn aq d q na tlga yn bbyadan coz la nman tlga aq pam byad khit bliktarin pa nila aq!
@globe na aq
d q alam eh kc 6mos aq d ngbyad sknila d nman nila kinuha ung canopy q.. Take note inalis q na ung canopy q sa roof nman lhat ng kinabit nila tinggal q na hahhaa!
Gudluck na lng stin lhat!
ahahaha...sige tanggalin ko narin tong sakin..hahaha
bahala na sila.
Omg! My ngtx nnman skin ngaun hapon at 2mwag askingfor my bills kelangan q na dw byadan with in 24hrs,gnun nman lgi 24hrs buhay nnman ang mga ca my commission kc cla pagnka cngil cla stin,tma ba aq?
Hay la tlga aq pambayad sknila nu b mgndang irason sknila? Gus2 q na nga svhin dead na aq eh hahaha!
@johnjano99
hahaha! Tanggalin m na dn yng canopy m pra d aq ngiisa hahaha! My ngsv na nga dn skin na mganda dw yng mging antenna ng cable kso d q na ntry tkot aq eh.. Hay gudluck na mlking check! Hahaha! Blitaan na lng tau guys and gels!
Omg! My ngtx nnman skin ngaun hapon at 2mwag askingfor my bills kelangan q na dw byadan with in 24hrs,gnun nman lgi 24hrs buhay nnman ang mga ca my commission kc cla pagnka cngil cla stin,tma ba aq?
Hay la tlga aq pambayad sknila nu b mgndang irason sknila? Gus2 q na nga svhin dead na aq eh hahaha!
@johnjano99
hahaha! Tanggalin m na dn yng canopy m pra d aq ngiisa hahaha! My ngsv na nga dn skin na mganda dw yng mging antenna ng cable kso d q na ntry tkot aq eh.. Hay gudluck na mlking check! Hahaha! Blitaan na lng tau guys and gels!
thanks po jass.. dont worry kung kakasuhan tau kita kita na lng tau sa kulungan.. hahaha jowk
tama kung meralco at tubig hndi nga sila nagsasampa ng kaso ang ginagawa lng nila pinuputol lng ung connection, na pangunahing kelangan ng physical.. samantalang ang smartbro magkakaso samantalang connection naman nila ang may problem, good payer ako kaya lng nung tym na pumangit na net ko halos 3weeks hndi ko na talaga ginamit, at hndi ko na talaga babayaran, ayaw nila idisconnect ng maayus, gsto ipabayad ung remaining months, nawa yumaman pa lalo si sir manny panguilinan good luck... mabait sana sa programang tv5 kc maraming natutulungang tao,
sana mabasa ng MNGMNT ng smartbro baguhin ang systema, magkaroon kau ng tinatawag na Customer Service, respeto na lng paggusto ipaputol payagan nyo pabayarin lng ng tama ang consumer nyo.. wag naman ung sobra sobra, kc kami hndi naman pantay pantay ang antas, isa lng din aq sa isang kahig isang tuka.. sapat lng sa pangaraw araw ang sweldo..
hope mabago din ang systema palitan na ung nakaisip ng ipayad ang remaining months sa consumer na hndi naman nagamit, kaya nga ipapaputol kc hndi happy sa servcice or pede rin na hndi na kaya ng bulsa magbayad sa hndi magandang service ng smartbro, or kahit anu man ang dahilan eh sana baguhin.. unang una hndi naman inexplain ng maayus nung nagpakabit bsta nagpapirma lng yun na yun, hndi pinaliwanag, na pagnapadisconnect ehh babayaran mo pa rin yung 2 years kahit ayaw, ehh kung ganun atleast malinaw,. ang sinav lng sakin pwede naman daw, kaya lng hndi pinaliwanag tsaka ko lng nalaman nung gsto ko na magpadisconnect.. kamusta naman yun dba.. kung cnav agad ng maaga malamang kahit sino cguro hndi matutuwa sa SYSTEMA NG SMARTBRO... SANA MABASA NYO TOH MGA TAGA SMARTBRO..
.. wow naman.. smart talaga.. hehe
wohoho.ayos.
may libre nga pala akong net sa globe tattoo.. baka di nyo pa na try.para sa mga kuripot jan..hehe
smart talaga kayo pero ang serbisyo nyo walang kakwen takwenta di maayos ang serbisyo puro tamad ang mga tao nyo pati mga kontractor nyo mga tamad din panay ang report namin walang napuntaanong klaseng serbisyo nyan ayusin nyo!!!!!!!!!!!!!!!!!!!!!!
@jazz
6months lang yun,, kc plug-it.. pero ok na,, medyo nawala ng konti ang kaba q jan sa legal action ng lauron daw!!!! weeew..
SMARTBROKEN..... god bless para sa inyo... sa madaming babaliktad sa inyo.. weheheehhe.. matatakot pa siguro ako kung kuryente at tubig kau.. wooohooo... wag nyo na q storbohin,, mangingitim lang mga mata nyo..
@sweety
ung akin kc 2yrs contact dpat end q pa nxt yer..
Hay hope so tantanan na nila aq. Ung bngay b sau letter ng atty ay my nka signature?
You know guys nwwla na rn aq ng kaba coz ung account name q sa smart bro ay wrong spelling hahhaha! Kya kung ksuhan man nila aq la un d nman un ang name q eh hihihi!
wOW.
I guess there are so many of us like victims. Actually I've been using smartbro for 7 months and I experienced the same problem. I want to terminate the contract but the customer service told me that I have to pay the remaining balance. When I computed it, it's almost 15k...what a heck....So I'm thanks for your suggestion, I won't call the CSR again, I wll just go directly to their office...At first i was afraid that they might sue me but I think they must be afraid of us customers for our rights.
Wow I'm not a member of smart bro and don't want to be, I came here because of my poor connection I get with my broadband but from what I hear, it would be heaven for you guys! O.O,
Sorry to hear all of this information, good luck to everyone who has had problems!.
@jazz
oo, may atty. signature but not a hand made,, parang computerize lang,,siguro kc sa dami ng pinapadalhan.. ehhehe,, bahala sila.. pero so far,, wala pa nman nakukulong dba?? ehhh kung kasuhan tau,, ehhh wanted na.. bahala na.. atleast.. sikat.. ehehehh..
Here i go again.. Nktanggap na nman aq ng txt knina lng e2 ang txt skin
attention
name q
litigation file no
a-27-01(anu kya ibig svhin n2)
this is mr.sicat of sillano law officelegal counsel of summit office.
It appears that your outstanding account from smart bro remains and unpaid despite several and repeated demads made on ure account.
In our desire to spare u in the embarassment(putol tlga ung txt) smart wireless center wthin 24hrs.if we do not hear frm within said period we will interpret ur silence as an express admission of civil and criminal liabilty. We will hold u liable for damages and attormeys fee.we trust that u will give this matter the preferential attention.
Disregard this message if payment has been made and accept our thanks.
Hay! My gn2 nb dn situatio na nanyri sa inyo? Help nman guys! Tru kya itch? Thx!
Guys, meron ba kayong copy ng contract na pinirmahan natin sa SmartBro? kasi nag-end na contract ko nung Oct 2011. Since then, I switched to myDSL at never ko na ginamit yung SMartBro. Pero may bills pa rin na dumadating at may mga tawag pa ng mga CSRs saying na I need to personally terminate the account in their office kung gusto ko na talaga ipadisconnect, but then still have to pay for the months simula nung di ko pinaterminate ---nung Oct pa nga. Bakit ganun? Eh end of contract na nga. At alam kong end na ng contract kaya nag-connect na ako sa iba at di na ginamit ever yung smart bro na yun. Pinagtiisan na nga namin ng 2 years yun para lang di kami magbayad ng pre-termination fee dahil sa lock-in period na yan. Tapos ngayon ang kulit kulit nila. What should I do???? Ayoko naman umabot sa demandahan...
I can't believe that there are lots of people out there who also have the same concern. I just had my Smartbro installed 3 weeks ago, during the first week the connection was really fast, then second week it started to crawl down, then this week I can't even load a page, it DOESN't connect at all... I haven't consume 1 month in using it and they already sent me a bill, how can that be possible? Well I'm planning to have it cut, cos why the hell am I gonna pay a USELESS SERVICE?!!
i have problem about smart as far as i remember i only used their internet connection for 2 weeks.
tapos hindi na nga sya umabot nang one month kasi dami daw technical something blah blah so na dodoble ung gastos ko, even my husband complain about my internet connection.so nag stop ako, actually ung kit nila ung niloload lang nag wowork talaga sya nang ok lang not as in very ok. tapos un so napag isipan ko na, mag pa connect nga dun sa 999 nila ay sus...its driving my crazy...nwalan ako nang gana sa smart..then now meron ako natatangap bills...at pag di ko daw un nabayaran ung 4000, mag babayad ako nang 30 thousand plus sa kanila...
well all i can say is i am being honest, their connection sucks maybe not to other place pero sakin sobra sobra its driving me crazy and i really need my internet connection, kasi nga asawa ko nasa ibang bansa...
maybe one day i will receive a notice from that atty. thing. but do not be afraid guys just be honest to ur self, we didn't pay because their connection is not working well...when i receive their bills na ganun nga... i read my bible and i asked God what to do, then He said, do not be afraid. and also it says the truth will set you free..we customers need our internet connection, and beside ung pera hindi naman inuupuan lang pinag papaguran.
if you are in the truth do not be afraid yet ask God...
He will help us in this situation...
I went to Smart Center at SM Pampanga yesterday, for the THIRD TIME. While I was waiting for their slow customer service, I heard a woman loudly complaining to their customer service regarding the same problem with their internet, well I actually joined her in complaining and we've been exchanging about our experiences with the internet problems at home and so their customer service rep talking to us didn't know what to do, i told her "why will i let myself suffer in 2 years paying a POOR QUALITY and USELESS INTERNET SERVICE from SMART", then I told her I've been using it for only 3 weeks and it really shows how poor the connections is so I said I'd rather have it cut that waste my money paying bills, and then she so she asked for my contact no. and said that their technical department will call me after 24 hours and they have to visit my house and see if there's connection if they see that there is really poor connection they can declare it as connection area failed and so I can freed from paying the termination fee...
Everyday I would always check if there is internet connection but for 2 weeks we never had internet connection which actually pushed me to complain, today when I checked I was shocked that there was a FAST CONNECTION... but it made me more SUSPICIOUS, cos I'm thinking the time when their technical department visits my house they will see that there is good connection so they can't actually declare that it's area connection failed and I think they manipulated my connection so they could show in their report that we have connection meaning I can't quit the contract unless I pay the termination fee... ggggrrrrrhhhh! this internet service and their employees really sucks
what shall i do if their technical dept. visited me and saw good connection? i really want to have it cut, cos i feel that after the visit of their technical dept. our internet connection will be back to the same old USELESS INTERNET. I don't really want to continue the contract with them....
guyzz sabay sabay tau wag magbayad.. hehe
sa mga nagcocomplain jan..
aq two months na hndi nagbabayad.. naghihintay aq ng sulat... mas maganda mas maraming magreklamo.. para malaman nila hndi maganda service nila....
hndi ko nilalahat depende sa location pero ang pangit lng sa smartbro.. paggsto muna ipadisconnect, ipapabayad sau ung remaining months mo dahil nakasign ka sa 2yrs contract, sa ayaw't gsto mo you need to pay... pero sana magkaisa tau, bakit tau magbabayad sa poor service nila, dapat nga sila ang ireklamo natin, dahil may committment ang smartbro na up to 2mbps, sakin swerte na kung aabot ng 500kbps, actually hndi aq beleive sa speedtest kc nararamdaman mo ung speed ng net mo.. kung sa specs lng ng pc,, semi-hign end naman pc ko... so hndi nila pwedeng ireason ang pc ko..
kaya para sa lahat... wag natin bayaran ang ganung patakaran ng smart.. sila ang may problema hndi consumer nila..
may paraan jan.. tsaka ko na isheshare pagnadisconnect na aq..
wala namang magandang isp dito sa pinas wag na kayo mag reklamo pag nag switch pa kayo sa globe baka makapatay na kayo. hayaan nyo guys malaki investment dito para patayo ng bagong isp dito pinas subscribe nalang kayo at iwanan na ang mga lumang isp.
@jass
ganyan dn yung natanggap qng letter.. ehehhe.. siguro wanted na q. kc 2weeks ago pa yun ehh..
chillax lang
Dahil sa kakareklamo ko at pagpapaulan ng text dun sa customer service rep nila my disconnection was approved and I don't have to pay for termination fee...
I felt relieved. I actually told her that according to DTI customers like us have the right to REDRESS, meaning we have the right to be compensated for UNSATISFACTORY SERVICES.
Thank you LOrd...!
@lhennie
pnu po nging process nyo? Pa share nman po?
SMART BRO IS CRAP. EVERY TIME I TRY TO CONNECTED NO SERVIES. WENT BACK TO SHANGRI LA SHOP TO CANCEL MY 6 MONTHS CONTRACT AND INFORMED THEM THAT I AM NOT HAPPY AT ALL. I MADE AN ARGUEMENT CUZ THEY DON ALLOW ME TO CANCEL IT UNTIL SUCH TIME THEY ASKEDME TO SIGN UP TO TERMINATE THECONTRACT BUT I REFUSED TO SIGN THE DOCUMENT AGREEING TO A TERMINATION FEE. THEY SAID THEY GONNA CALL ME BUT UNTIL NOW I HAVEN' HEAR ANY THING FROM THEM I NEED MY REFUND.. THEY STEAL THEIR CUSTOMER. THATS THE WORST TELCO COMPANY I EVER HAD.
@ globe na AQ
i think smart is already aware na madamai silang unsatisfied customer, Scammer lang talaga sila.
I agree with you all. I have been going back to the Smart field office here in Dasma, Cavite complaining about my bad connection, but all I got was nothing. They keep on taking my complaints but nobody called me or visited my place to check my canopy until now. It's really frustrating. I lost a month's income because of this because I have an online job.
Smart Bro's connection so slow, i cant play an online game without lagging, example when i play League of Legends it always lags like hell, and when i go to websites it loads too slow, and then if you call their fcking customer care it takes like 30mins to 1 hour before they even answer, and all they say is to observe for 24 hours, but my internet was already slow for a week and cant use the internet well, the worst part is that they have a 2 year contract, so i have to wait for it to expire before i can switch...
Fck You Smart Bro, Fck You, shove your stupid internet connection up your asses....
To all who are planning to subscribe to smart bro, cancel it, and subscribe to other broadbands instead, this will only make you frustrated and mad
kaya satin, taung mga nagrereklamo.. wag na natin bayaran.. wag tau matakot.. sama sama tau, hehe...
i mean wag natin bayaran... ehh anu kung mablock ung nym natin sa smart.. who cares... lahat ng bagay, may paraan..
ung bill ko ngaun 3k na hndi ko pa rin binabayaran, at wala akung balak bayaran... sana sabayan nyo aq pakita natin sa smartbro na hndi lng nag iisa ang nagrereklamo sa kanila..
sama sama tau...
kaya satin, taung mga nagrereklamo.. wag na natin bayaran.. wag tau matakot.. sama sama tau, hehe...
i mean wag natin bayaran... ehh anu kung mablock ung nym natin sa smart.. who cares... lahat ng bagay, may paraan..
ung bill ko ngaun 3k na hndi ko pa rin binabayaran, at wala akung balak bayaran... sana sabayan nyo aq pakita natin sa smartbro na hndi lng nag iisa ang nagrereklamo sa kanila..
sama sama tau...
HAHA sali ako!, galit dn ako smart bro. On and off kc ang connection, and im a gamer kaya nakakadismaya. Everytime na madidisconnect ako, i want to yell "BULLSHIT" in front of a smart bro employee, ung tipong tatalsik sya sa lakas ng boses ko! Tanong ko lng sa mga nag palit na ng ISP, anong ISP ang maganda? I already used 1 and a half year of my service, gusto ko na nga magpalit kaso i need to pay just to terminate my contract, di ko alam kung magkano... So guys, anong ISP maganda ipalit d2 sa SMART BROKEN?
@Lhennie
Can you please share the details of your case? How did you make them agree to terminate your contract without fees?
please email at j0nas1@yahoo.com
try nyo guys gumamit ng vpn..naka globe ako ngayon at swabe sya..download to the max ako..up to 3mbps. pero di ko pa natry sa smart e.
I agree. We just had our internet connection connected last 24 of March and sad to say, I became totally disappointed with the service as quickly on the 2nd day. There are times wherein you get no internet connection at al! I give you an example, and it is my today's situation wherein I am here (currently) in an internet shop. We don't have internet connection for almost a day now. So dear Smart, we are going to pay 999 for this month, where's the UNLIMITED you promised???? -.-
unfortunately, there's no real alternative here in the Philippines. The two biggest operators are themselves "PALPAK". Globe o PLDT parehas lang.
I've been a PLDT-DSL/SmartBro subscriber for years. Fed up with their (dis)service and unresponsive service desk, I moved to GLOBE about a month ago. Guess what? a day after I had my connection installed nagkaroon ang GLOBE ng system-wide problem and it took them weeks to restore my connection. Medyo mas oks lang call center ng GLOBE.
Maganda sanang proposal yung di magbayad, but think about it, how far can you go along this route. Sooner ot later you'll cross path with either globe or pldt, and mind you pldt is also into MAYNILAD and MERALCO while Globe is into Manila Water.....scary thought, isnt it?
suggestion ko, before committing into a particualr provider, asked around. there are instances na maganda ang globe in a particular area, while pldt is better in some. try also other providers, dinig ko maganda raw yung internet service ng SkyCable - pero limited pa ang coverage area.
Lastly, mas maganda siguro kung tayong lahat e mag-reklamo sa NTC o DTI.
BTW, have you ever noticed how these providers advertise their services, how they play around with our expectations by using the phrases "UP TO" or "MAX SPEED" when what we should be asking for is the "minimum speed".
put it this way, sa NLEX o sa SLEX the maximum speed is 100 KPH, pero makaka-100kph ka ba kung maraming sasakyan? same thing with our internet connection, kung maraming users, heavy traffic di ka makaka-15MBPS kahit na yun a binayaran mo. safe dito ang ISPs kasi they can always claim na attainable yung 15MBPS, yun nga lang sa madaling araw - kun kelan tulog ka.
Whereas kung minimum speed ng internet, that's what you should get kahit gaano ka-bigat ang internet traffic - in other words that's the guaranteed speed. dito me tulog ang isp kasi kung di nila ma-attain ang minimum speed legally liable sila.
I'm not so sure, pero parang PLDT at SkyCable lang ang naringgan ko ng CIR (committed internet rate). Pareho nga lang business connection yata, at dun pa sa high-end.
SO WHAT DO YOU MEAN PLDT&GLOBE User
kc ako hndi pa nagbabayad, kc sobrang badtrip aq sa smartbroken.. ngaun hndi ko na binayaran cmula po nung january.. anu pwedeng mangyari sakin..
kc gsto ko na rin ipaputol, kaso ang gsto mangyari ehh... bayaran ang remaining months.. hndi naman pede cguro un kung ganun ang policy nila samantalang sa kanila ung may problem..
advice naman po plzz..;-(
TRY NYO SKY BROADBAND STABLE ANG CONNECTION.
hindi lang pla ako nag iisa, not paying that stupid smartbro........
it means the quality service of this provider is very poor, kaya sana naman mag upgrade n sila ng system at kahit nasa bundok ang lugar ko eh makakagamit din ng internet n. naturingan SMART pa naman ang name nitong provider na to.
damn sobrang bagal ng smart almost 2 years na ko nag sasuffer ng mabagal na connection minsan na din nila ko se that they will do legal actions against me kea ngayon tinatapos ko nalang kontrata q sa sindikato ng smart looser sa service pero grabe manigil takutan!!!!!!!!! shett kau SMART
Yep TAMA. ganyan ganyan ang ngyayare sa connection ko ngayon. i called their CRS many times na din at paulit ulit na lang .. kla ko smart bro mabilis nateteng mabilis pa pagong! Leshe kau SmartBro ha. hmmp
To GLOBE NA AQ .. wala namang mangyayare sayo .. kahit hindi ka na magbyad sknila ..:)
Hay mabilis ang globe problem nman sknila is delayed ang dating ng bill as in disconnected ka na wala pa ang bill. mgugulat ka na lang 7k n ang bbyaran mo. thats why i switched to SMartBro. updated nga ang dating ng bill ang pucha naman ang internet sa umaga hanggang gabi prang nagsasayang ka lng ng Kuryente at pera kakahintay sa ng connection.
tama kayo sobrang bagal talaga ng wireless nilang connection.can u nt do anything about that smart ha?
para sa smartbro bakit may sira ata ang cellsite ninyo???
ayos naman ang payment namin , sa totoo lang advance lagi kami magbayad , then pati ang amin masisiraan ng connection??? , bakit for more info ~ Carl Genetiano ~ 09278072259 ~ 09192976355 ~ service reference ko pinapaayos may binigay pa kayong SR # samin dalawa , sabi nyo ibigay namin sa *1888 tumawag ako , then sa huli wala pang ginagawa , thanks for calling smart ? wow imba?
I tried to call smart hotline - 6727277 I brought my smartbro postpaid sim on the 14th of april...earlier morning i called them again regarding with the same issue....i called them 6 times....still there is no improvement...their solution cost me to wait this far
(24 hours then another 24 hours)so on so forth....without any improvements....I cant connect with their sim plus i cant txt...is it too much to ask? they told me i can do text and surf the net with this postpaid...I still cannot use the service they promised me...
I tried to call smart hotline - 6727277 I brought my smartbro postpaid sim on the 14th of april...earlier morning i called them again regarding with the same issue....i called them 6 times....still there are no improvement...their solution cost me to wait this far
(24 hours then another 24 hours)so on so forth....without any improvements....I cant connect with their sim plus i cant txt...is it too much to ask? they told me i can do text and surf the net with this postpaid...I still cannot use the service they promised me...I waste some of my time talking and waiting for the smart operator when I should be spending my time on my room studying for my finals....this is stupid
all what you said is true. We experienced it . in my case my computer is damaged i can't use it anymore so i report to the office but they said you have to pay your remaining balance even though if you are not using it because that is the contract. since May i did not use it .so they send me letter that if we can not pay they will file a case against me.
mag sun nalang kayo.
sa gumagamt ng globe . pwde nyo yan e hack. napakadali lang.. search nyo sa google. kun pnu.. enjoy! hack kudn ang globe. sa phone ko.almost a year and a half na..
oh my .. Parepareho pala tayo ng problem.. may tumatawag pa xaken from Sillano law firm pero i ignored her call, why should i believe her? .. to think that, why should a lawyer call u and tell you that if you did not settle your account you will be sued in a civil case... That's a form of harassment .. A lawyer should observe their legal ethics...
And I'm very very very very very very disappointed to SMART Company in engaging to this unlawful act..
im not the only one having a problem pala ! this shiiitt smartbro connection puro nalang yata complaints ang mga na rerecieve nila sa hot line nila sawang sawa na ako sa pagtatawag wala naman silang action ....sobra ung company na yan
1 month na, ang bagal pa rin ng internet.. Cant do my works/projects and since im a gamer i always disconnect/ lag in games because of this shitty connection.. so i tried the SUN BROADBAND internet stick thingy, and it was fast! ALOT BETTER THAN THIS SHITTY SMARTBROKEN CONNECTION!. and again when you call them they dont answer all the time, mostly it will take you 30 mins for them to answer but still they cant solve your problem :(
zzz...DC olweiz..can't even watch a 3min youtube video..:(
masadong mabagal ang smartbro
I am so frustrated with smart bro. i availed of their wifi package, the one where i have to pay 150 for unlimited surfing for 7 days then they took my 150 load but they still deduct my load every thirty minutes. my unli status wil end by may 14 so it should be in effect but why are they still taking my load? i've wasted 100 load as it is. i called their customer service hotline but i have waited for like an hour and i called three times but they didn't pick up even once. i live in manila so this is infuriating!
pare-pareho at isa lang ang problema nating lahat... ang kabagalan ng connection, pare-parehas lang yang mga network na yan, lahat mabagal.
totoo ba 'tong mga pinagsasabi nyo? e bkit ung Smart Bro Company sa SM DASMA matitino naman...,, ewan ko sa inyO!!
pero kadalasan mabagal talaga, mabilis lang kapag madaling araw..
guys..wag kaung matakot kng kinukulit kau ng smart or legal legal actions nila..almost 1 year na din akung kinukulit pero wala namang nanyayare saken.. hahaahah..asa pa bayaran ko bulok na sistema nila! GUYS WAG NA WAG TALAGA KAYUNG MAGBABAYAD.KAU PA LUGE KAU PA TALUNAN
http://www.speedtest.net/result/1943799179.png
This is a speedtest result of my 4G ROCKET WIFI PLUS ng Smartbro 0.58Mbps out of the publicly promised 20.0 Mbps!!! It's been more than 1 month now since April 4 that Smartbro received by complaint on slow connection. But that F_____G company is not doing anything!!! Can anyone from the National Telecommunications Commission (c/o Secretary Mar Roxas) be sensitive enough to check the Smartbro's HONESTY in terms of advertising 20.0Mbps but delivering to its customer a turtle-speed of 0.58Mbps or 2.9% ONLY of what this F_____G Smartbro advertises?
bkt super bagal..delay pa dumating ung load for smart bro.. Tapos ung sobra kinakain ng smart.. Scammer tlga!! Dapat umakyson na NTC jan.
Ang smartbro ay may promo sila ngayon ang tawag ay UNLIBAGAL 50pesos good for 1 day at the speed of 0.00002Mbps. Ito ang na avail ko ngayon. Unli na!!! Mabagal Pa!!! San ka pa? Kundi mag SmartBro-Bagal Kana!!!
pareparehopag nag problema natin , dapat na ngang aksyonan ng smart ito .kung ayaw nilang tuluyan mawalan ng cliente .wag na nlang antayin png tawagin sila, na, SMART na BOBO
this is the most unreliable company i ever experienced!not fair at all!never trust this company ever!
super bagal
i want to terminate my connection though my net connection wit them is good. (e kasi naman pinalagay ko talaga yun antenna nila sa 3rd floor! kumusta naman pag wla pang signal na nasagap yon ewan ko na lang!!) our contract with them is locked for 2 years, sad to say i have 1 year left to complete that contract.. should i pay for the remaining 1 year or just pay the termination fee? need help... no one answers me in their hotline. oh btw, super bagal ng operator nila magsalita it takes forever! duh!
I have been a customer for more than 2 years already. Mbagal talaga connection. The service a few years ago was fine pero ngayon ay sobrang bagal. I was complaining for my broken connection for almost a month now at wala pa silang pinapadala na technician. I keep calling them and promises me na may dadting within 24 hours, pero wala ni anino. I went to the smart center and the person in the customer service said that its because of my unsettled account. I was just late for 1 month in my bills. So ang logic doon eh bumabagal ang connection kung di nakakabayad? Since when was this policy implemented? That guy did not even ask me the details about why my connection was having problems. That was just plain bullcrap.Now I am still calling the CCS for a follow up. But with all the things that happened, I WILL NOT RENEW MY CONTRACT WITH THIS MONEY GRABBING COMPANY. I WILL WILL NOT EVEN RECOMMEND THEM TO ANYONE EVEN IF THEY ARE THE LAST ISP IN THE COUNTRY! SMARTBRO SUCKS!!!
I have been a customer for more than 2 years already. Mbagal talaga connection. The service a few years ago was fine pero ngayon ay sobrang bagal. I was complaining for my broken connection for almost a month now at wala pa silang pinapadala na technician. I keep calling them and promises me na may dadting within 24 hours, pero wala ni anino. I went to the smart center and the person in the customer service said that its because of my unsettled account. I was just late for 1 month in my bills. So ang logic doon eh bumabagal ang connection kung di nakakabayad? Since when was this policy implemented? That guy did not even ask me the details about why my connection was having problems. That was just plain bullcrap.Now I am still calling the CCS for a follow up. But with all the things that happened, I WILL NOT RENEW MY CONTRACT WITH THIS MONEY GRABBING COMPANY. I WILL WILL NOT EVEN RECOMMEND THEM TO ANYONE EVEN IF THEY ARE THE LAST ISP IN THE COUNTRY! SMARTBRO SUCKS!!!
We have been smart bro users for 4 yrs., and the servicing has really been the issue with us. We moved from 1 apartment to the other and paid the fee, but now we switched to skycable. Problem is, we got a stupid printer and was never told that it served as an additional 2 yr lock-in contract. STUPID talaga SMART. and aside from that, their contractors are also corrupt, they sell you low grade cable extensions which are i think overpriced (we paid 3k for an additional 10 meters). I can't believe smart hires or associates themselves with such hustlers. Just to avoid additional hastle, we are paying the remaining 6 months, but after this, FUCK SMART BRO, we are getting out of their grasp and we are HAPPY we are getting out of this stupid shithole that is full of lies and unjust contracts. MANNY PANGILINAN, maybe your SMART people are corrupting your precious millions or billions, please do something about it.
To all other SMART BRO haters, let's send a message to those fuckers. BOYCOTT SMART. STOP USING SMART. THIS IS SUCH AN INJUSTICE FROM SMART.
oh.. we also paid for additional 10meter cable, but we only pay 1k. yikes!
pak u tlga tong smart p0ta!!!!!!!! ang bagal ng net bwesit!
well bro, we have different experience on that matter, maybe its because your area is congested, lots of vampires sucking the bandwidth... or your contractor did not align your antenna correctly... sometimes they have also flows in my connection but generally.. smartbro is doing well... i have 19 pcs and 6 households on wifi.. never heard of a complaint.. thanks...
Bobo talaga smart broadband sinisira laro palaging DC bibitinin ka ng bibitinin 20mb received tpos mawawala ng 20mins tpos babalik na naman..HOW COOL IS THAT!
pati ang SMART GOld Plan ko nakakabuwisit at nakakashock ang billing!
hey guys nakatangap naba kau nang letter galing sa summit collection @allied services??? well nakatangap ako today nang mail galing sa kanila.... so yeah dont know really what to do bout this smart bro thing....
I'm having issues with Smartbro as well. I requested for a reloc of connection which is just 2 buildings away, the problem is contractors said that there is no connection on the new add since another building was blocking the site tower. Different device was tried however failed. So I requested for a termination of account asking to waive all the remaining months -- and what do i expect. The request was denied and asking me to try it on a different location. We still have remaining balance from the failed re-installation and bill still keep on coming in even if the contractors already pulled out the device. Been to their smart wireless center few times and kept calling their hotline which all of it doesn't offer good service. they should have complaints dept or csat dept where customers can grade their quality of service.
I've tried researching about Smartbro and they where to complained before: http://www.gmanetwork.com/news/story/8415/scitech/
FROM NTC website:
For comments and suggestions, please email us at ntc_regionvii@yahoo.com or to the following persons:
Engr. Jesus Laureno at: jesslaureno@yahoo.com
For Consumer Complaints and Inqueries please write to:
ONE STOP PUBLIC ASSISTANCE CENTER (OSPAC):
Atty. Alan Macaraya at alanfelix_31@yahoo.com
You can also write us at NTC, Wireless, Mandaue City or call us at these tel nos:
Telefax: 63-32-4226822 loc. 108
Telephone Number : 63+32-3450823/63-32-3460179/ 63+32-4226822 loc. 106
This blog is absolutely right. Yeah network is really stupid that they are not fixing whatever the problem is and still insisting for there contract. That you have to pay the monthly Bill because i am on a Lock In Period. for 3 weeks until now i don't have Internet connection using Smartbro Canopy but i have a 1 1/2 year with SmarthBro. They are not considering that I am a old customer since 2007.
Is there any way to sue them. Ang kapal ng mukah nila na maningil pre-termination charge! Sila kaya ang iterminate ko sa earth? How is that? Biro lang, seriously, is there any way para mademanda sila? ano pede ikaso sa kanila. Their customer doesn't get the satisfaction from the services they provide despite from the fact that we are paying regularly the monthly service fee.
Greetings,
Hello po I'm a smartbro plug it subscriber, isa po akong OFW galing ng kuwait at sa kagustuhan kong madalas maka usap ang pamilya ko nag subscribe po ako sa smart bro yung 999 plan nila. Taga Tagaytay Cavite po ako ... plug it po ang kinuha ko kc laptop ang gamit ko at dinadala ko po ito anywhere san man ako pumunta sa pinas.... ang kaso di ko naman sya magamit ng maayos kc laging na di-disconnect at sobrang bagal..... Naka alis na po ulit ako ng bansa iniwan ko po ang smartbro ko sa family ko , yung month na umalis ako bayad na po yung bill ko pero 3x lng nagamit ng family ko yung smartbro kc di sila maka connect ng maayos... ang YM or skype laging hang-up , so di na sila nag bayad ng sumunod na buwan ... and now hina harass sila ng collector ng smart .. idedemanda daw sila pag di sila nag bayad ...ano po bang maganda gawin don..
Hard earned money po ang gusto nilang kunin sa mga subscriber nila pero di naman maganda service na ibinibigay nila.... Willing naman akong mag bayad monthly kaya nga po yun ang kinuha ko para 24/7 pwede kong maka usap ang family ko sa oras na gustuhin ko...kaso naninigil sila ng bayad sa serbisyong hindi naman maayos.. Now pumupunta na lng sa internet shop ang family ko kapag gusto naming mag usap... nakaka lungkot kc limited na ang oras at by schedule na din ang pag uusap namin.
Hello po sa inyu. I've been a smart bro subscriber for almost 10 months now and I choose Wimax Plan 999 kasi hindi makakuha ng signal sa location namin ang Canopy Antenna nila!! OK pa yung connection for 2 months na ginamit ko yung Wimax Modem but after 3 months hindi na makakuha ng signal yung Modem and it keeps on blinking at ayaw na mag initialize para makakuha ng signal. Then I called Customer Service and they advice me to present the modem sa wireless center for checking so nag punta ako agad for modem check at sabi nila need na ma replace yung item but i need to wait for few weeks bago magkaron ng stock. It was totally a disaster in my part. Believe it or not, 4 times nako nagpa replace kasi madaling masira yung Black Motorola Wimax Modem nila.. And as usual sira na naman yung replacement modem nila so nag punta na naman ako sa wireless center para mag replace kaso wala pa silang stock ngayun. They ask for my contact details para ma update ako if my available stock na but the thing is when I ask for there contact details ayaw nila mag bigay kasi wala din daw sasagot sa phone nila the best way to do is to wait for a call or text from them if my available unit nah. Imagine since May 7, 2012 pa ako walang connection almost 1 Month nako nag hihintay pako sa new replacement unit. Tumawag ako sa bwisit na hotline nila (*1888) baka my update dun sa report na ginawa sakin kaso walang pang update at need talaga ako maghintay and call or text from there Smart Store. Home Based po job ko so I'm depending on there internet connection. I'm very disappointed with this company and now I have to pay another 999pesos for the Month of May at wala pa akong connection hanggang ngayun. I will never recommend this company to my friends who are planning to apply for an internet connection. Very stressful tong ginawa nila sakin marami akong trabahong hindi natapos dahil sa bulok na service nila. Think twice or read reviews before you decide kung saan kayu dapat mag subscribe.
Hello to everyone.... ask ko lng po kung meron na talagang nakasuhan dahil sa di pag babayad sa smart bro?
oo nga eee nakak disappoint ang services nang smart bro, inaadvertise nga nila sa tv na up to 3mbps ehh ni minsan nga d pa umabot nang 1mbps eee, noong una kala q pc q lang ang may problema pero nag try aq nang prepaid na ibang broadband mabilis naman cya so tlagang ang smart bro ang may problema :D
AKO NAGPAPAINSTALL P NAMAN AKO 1 WEEK NA WALA PA BWISIT SILA
rmykelz 2 years ago
YOU ARE absolutely right!!!! I cut off my plan in DIGITEL Dsl, and switch to SMARTBRO and hell, there we go again slowest slow connection... Well said madame...
Another thing digitel is threatening me that if I don't pay for remaining balance they would sue me....
I guess we have no option for a good ISP in this country unless off course if you are near to their tower...
I guess the payment should depend on your location...